Overall Role Purpose:- Responsible for ensuring all suppliers and other parties perform Warehouse/Value Added Services (VAS) agreements aligned to customers’ Standard Operating Procedure (SOP) and the company’s operations standards.- Issue all required reports/data related to Warehouse/VAS to ensure customer’s needs are met/exceeded in a timeliness and professional manner.- Ensure that control of Warehouse/VAS service inadequacies is maintained by establishing and monitoring service indicators and overall performance, and taking necessary actions from our suppliers and other parties to achieve its targeted service standards.- Handle customer inquiries/complaints in a professional manner and excellent attitude.- Be responsible for an efficient information flow between all parties involved (suppliers, factories and internal departments)- Monitoring operational and general business KPIs/SLAs, ensuring they are met both in a performance and cost manner.- Review all aspects of the operations and drive in any improvements in methods, procedures and efficiency.- Establish and maintain effective working relationships with internal and external suppliers/customers’ personnel through regular contacts or communications with the key/ senior management.- Ensure employees/suppliers/visitors comply with our Corporate standards of Safety and Security for warehouse operations and follow its regulations, instructions, and compliance- related working safety.- Conduct internal frequent Audits and hazard Analyses (for new, existing and changes) with the Safety Committee and- Customers to align such at the workplace/warehouse.- Other assignments as and when required by Line Manager.2/ Accountabilities:2.a. Customer (Internal/ External):- To ensure all assignments are met within the specific deliverables concerned.- To ensure proper follow- up with all outstanding issues 2.b. Process:- Lead, monitor & follow up daily inbound & outbound operations.- Prepare incident reports if damages or discrepancies are found during daily operations.- Visually check on cargo i.e. dented cartons, wet cartons, torn cartons, short ship/ over ship & etc. Tally in and ensure accuracy.- Verify documents, update the system accurately and timely.- Ensure the work instructions, requirements and SOP are adhered to strictly.- Notify the superior if there’s a problem executing efficiently.- Perform the physical picking, putaway, and support (ferrying pallets to and staging area).- Offload incoming stocks and load outgoing stocks.- Assist in physical housekeeping during the cycle count process.- Ensure the cleanliness of the surrounding work area.- Adhere to the Safety Regulations of Operating Material Handling Equipment. rules & regulations set by the management.- Manage data entry for each shipment.2.c. Report to: Customer Service Assistant Manager (Order Management Solutions department)2.d. Working location: TBS Warehouse- No. 9, DT 743 Street, Dong Hoa Ward, HCMC (former Di An City, Binh Duong), Vietnam
