Waiter/Waitress - Nhân viên Phục vụ

Maintain regular support to the kitchen staff and Supervisor/ Manager.
Remember the guests’ names and address them by their names if possible.
Prints bill, check bill thoroughly before presenting to guests and accept payment.
Work and complete tasks as arranged by Supervisor and Manager team.
Serve cold towels upon request on specific meals.
Must be familiar with all F&B service procedures and follow the proper procedures before, during and after serving food and beverages to guests in accordance to established Quality Service Standards.
Takes orders and serves water/drinks accordingly.
Interacts closely with stewards, bartenders and housekeeping attendants to maximize effectiveness.
Assist the hostess at leading and seating guests.
Work with the Florist department in replacing and setting up table tops (if any).
Fold napkins, cold towels tidy clean and stock up side station at the end of each meal periods.
Send soiled linen and collect clean linen from laundry.
Report for duty on time, neatly groomed and in a clean and proper uniform. Do not consume any alcohol while on duty.
Perform daily and weekly side duties.
Key orders into Micros POS System.
Welcome & greets all arriving guests.
Collection of requisition from stores.
Always ensure to check customer satisfaction and effectively handle questions and complaints from customers and notify management about all incidents during the shift.
Understand the importance of service mindedness, exhibiting courtesy towards all guests and staffs.
Ensure all tables are cleared and setup according to the resort’s standards and that service stations are fully stocked and ready for operation.
Know how to use and communicate effectively via walkie talkie.
Thank guests as they depart, thank them for their patronage and invite them to return.
Presenting the menu, answering questions and makes suggestions regarding food and service with the goal of up selling the F&B sales.
Monitor the quality and quantity of all food and beverage items served.
Observe diners to respond to any additional requests and to determine when meal has been completed.
Guide and assist guests throughout the meals.
Completes assigned tasks with optimum efficiency with assistance of colleagues.
As a F&B Attendant, you are a key player in delivering a perfectly tailored and trustworthy service flow. You ensure that guests are being looked after and that they are satisfied when visiting the outlet. You are confident and knowledgeable when serving guests, allowing guests to trust your service delivery. You know when to take initiative by carefully observing and listening to guests, while providing services with a sense of calmness and elegance. You make guests feel welcome by always warmly greeting them and engaging guests through meaningful interaction, while also knowing when to be discreet.

Food service experience with general knowledge of restaurant operations preferred 1- or 2- years’ experience recommended
Qualifications
Experience
High School.

Monthly Service charge./ Phí dịch vụ theo tình hình doanh thu hàng tháng.
At least 14 annual leave days/year./ Tối thiểu 14 ngày phép/năm
Birthday gifts and Internal Service Discount in accordance to IHG and resort&039;s policy./ Quà sinh nhật và ưu đãi dịch vụ nội bộ theo chính sách của IHG và khu nghỉ dưỡng.
13th month salary/ Chế độ thường thường niên (lương tháng 13)
Competitive salary / Mức lương hấp dẫn
Accident Insurance (24/7) & Bao Viet Healthy Insurance enjoyment as per IHG policy./ Bảo hiểm tai nạn 24/7 và bảo hiểm sức khỏe Bảo Việt theo chính sách của IHG.
Enjoys IHG&039;s special offer for internal employee./ Hưởng các ưu đãi đặc biệt của IHG dành cho nhân viên nội bộ.
100 % salary and immediate Social Insurance enjoyment during probationary period./ Hưởng 100% lương & tham gia BHXH ngay trong thời gian thử việc.

Cập nhật gần nhất lúc: 2026-03-03 19:20:03