Voice Engineer in Da Nang Office

Essential Functions/ Responsibilities
Operations and Maintenance Services
- Monitor and respond quickly and effectively to customer inquiries and ensure appropriate resolution of the same
- Research and providing PBX solutions
- Provide technical assistance and support via phone, email , remote or onsite
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
- Perform preventive maintenance of telephony systems.
Coordinating and working with vendors, carriers on VOIP infrastructure and trunk services.
Implementing Enterprise Unified Communications.
Produce and maintain all necessary technical documentation.

JOB REQUIREMENT
Highly organised and able to work on own initiative to complete the range of tasks required
Fresh entry level is welcome to apply as training will be provided
Positive, committed, customer- oriented and independent
Excellent communications and interpersonal skills
Minimum ITE / Diploma in IT, Unified Communications or other related Engineering Field
Must be able to demonstrate a customer first approach to support
Flexible and willing to work outside core business hours as required
At least 1 year of experience working in a helpdesk or technical support environment
MORE INFORMATION:
Probationary period: 2 months with fully- paid salary
Working time: Mondays- Fridays (7:45AM- 4:45PM ) & Saturdays (8:30AM- 12:00PM)
Age: Unlimited
Benefit:
* Social and health insurance
* 12 days fully- paid annual leave per year.
* Holidays: 12 paid leave/year
* Salary: Negotiation, bonus and salary review once per year (depends on Company business and staff working performance).

Chế độ bảo hiểm, Chế độ thưởng, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-09-15 21:30:02