Villa Host/ Nhân viên Dịch vụ khách VIP

The Role
Under the supervision of the Assistant Front Office Manager, the Villa Host is responsible for providing highly personalized, discreet, and intuitive service to VIP guests staying in Villas or visiting the VIP Lounge.
Unlike the standard Guest Service Agent role, the Villa Host focuses on a luxury guest experience, anticipatory service, and seamless coordination with various departments to ensure that every VIP guest receives exceptional care from arrival to departure.
Key Responsibilities
Planning & Organizing

Liaise with FO, Housekeeping, F&B, Engineering, and other departments to personalize guest experiences.
Ensure all equipment, communication tools, and work areas in the Villa section are functioning properly.
Coordinate preparation of welcome amenities, celebration setups, or special requests following brand standards.
Attend scheduled training sessions and maintain up- to- date knowledge of hotel products and services.
Inspect the VIP Lounge and Villa areas; ensure readiness and proper setup for guest arrival.
Review and update Villa Logbook daily; ensure accuracy of VIP arrivals, preferences, and special occasions.
Maintain professional grooming and appearance at all times in line with VIP service standards.

Operations – VIP Guest Experience

Coordinate closely with Housekeeping for cleaning schedules based on guest patterns.
Respond promptly to guest inquiries and handle all requests, including transportation, dining, spa bookings, in- villa dining, or buggy service.
Follow all OSM standards related to luxury service and guest interaction.
Assist with seamless check- in/check- out, ensuring privacy, efficiency, and zero waiting time.
Conduct detailed Villa inspections to ensure readiness before arrival and during stay.
Maintain the cleanliness, ambiance, and service standards of the VIP Lounge area.
Escort guests to their Villa, introduce Villa features, amenities, and available services.
Welcome VIP guests upon arrival at the VIP Lounge or designated Villa check- in area.
Make courtesy calls after check- in or service delivery to ensure guest satisfaction.
Provide personal hosting throughout the stay: remembering guest names, preferences, and routines.
Manage guest complaints discreetly and professionally; escalate when needed.

Coordination & Communication

Communicate daily with relevant departments to ensure consistency in service delivery.
Coordinate special arrangements (honeymoon, birthdays, anniversaries) with respective teams.
Prepare shift handover reports and update the next team on essential information.
Act as the primary point of contact for all guest- related matters within the Villa area.
Update guest profiles and preferences accurately in the PMS to support future stays.

Excellent interpersonal and communication skills with a luxury service mindset.
Minimum 1 year of experience in Front Office or Guest Service.
Proficient in PMS (Opera or equivalent) and Microsoft Office tools.
Experience serving VIP guests or luxury clientele is highly preferred.
Strong command of English; additional languages are an advantage.
Diploma or Degree in Hospitality, Tourism, or related field.
Well- groomed appearance, confident and professional demeanor.

Opportunity to grow within your property and across the world.
Top- tier service charge and 100% salary during the probation period.
Develop your talent through Accor’s learning programs.
Shuttle bus for candidates in Nha Trang and fuel allowance for those in Cam Ranh and Cam Lam.
Employee benefit card offering discounted rates at Accor hotels worldwide.
Offer accommodation and meals for candidates from other provinces.
Competitive salary and service charge based on experience and ability.
Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
7 insurance coverage from the first day of probation.
Full benefits under labor laws.

Cập nhật gần nhất lúc: 2026-02-05 16:50:03