Villa Host/ Nhân viên chăm sóc khách hàng Villa

Job Responsibilities
• Handling C/I and C/O, escort the guest to the room and accommodate special requests.
• Use suggestive selling technique to sell room and activities in or out of the resort.
• Aware and take care flight tickets of the guest.
• Understand all guest activities details to inform to the guest.
• Charging of guest activities.
• Understand room status; know villa location, types, Villa availability and villa rate.
• Handling billing of the guest upon departure time.
• Guest information distributor in Legacy Mekong Can Tho, Autograph Collection.
General Operational Duties
• To always maintain effective internal and external communication and make sure to handle all calls in a very courteous manner.
• To always keep office area clean & tidy.
• Handling guest complaint and follow up or refer to the appropriate person.
• Understanding of all hotel facilities and operation times of spa & restaurant, culinary and housekeeping
• To always be punctual and arrive at work as scheduled.
• Ensure all equipment at the front desk is in order for operation.
• To be aware of emergency procedures and always able to take proper action.
• To ensure all policies and procedures are adhered to.
• To assume other duties as assigned by Room Division Manager.
• To ensure good teamwork amongst staff in the department.
• To maintain high degree of morale within department.
• To always work closely with other Front Office Associate and Front Office Manager relating to guest services.
• To attend meeting, briefing and training as assigned by department head.
• Coordinate guest special request with the appropriate department.
• Understand telephone courtesy.
• Develop a strong knowledge of resort facilities in or outside of the surrounding town.
• To maintain high standard of personal grooming and hygiene.

• Trao đổi trực tiếp khi phỏng vấn

Accidental insurance 24/24/ Bảo hiểm tai nạn lao động 24/24.
Brand standard training/ Đào tạo theo tiêu chuẩn của thương hiệu.
Other benefits as per the company policies/ Các chế độ khác theo quy định của công ty.
Provided uniform, duty meal/ Đồng phục, bữa ăn giữa ca.
Have 12 annual leave days for a working year.
Work 5 days per week- 2 days off per week.
Mandatory insurances in accordance with Vietnamese Law/ Đóng và hưởng chế độ đầy đủ các khoản bảo hiểm theo Luật lao động.
Service charge/ Phí dịch vụ.

Cập nhật gần nhất lúc: 2026-03-11 10:50:02