Nội dung công việc:
The role of IT Application Support with a focus on CRM using Salesforce Lightning version involves:
Engaging with stakeholders to gather requirements and map them to Salesforce solutions.
Configuring rules, workflows, and performing bug fixes and Apex coding where applicable.
Setting up and training new users on the Salesforce CRM system and creating related documentation.
Collaborating with team members and external service providers for enhancements and integrations.
Designing and maintaining business reports and dashboards, keeping up with application updates.
Managing enhancement and support requests, resolving issues, and performing administrative tasks, including user setup and permissions.
Administering and maintaining the application with proper controls and permissions, ensuring security and data access limits.
Confirming requirements through cross- functional team discussions and adhering to best practices during the entire process.
Standardizing processes and continuously improving them across different countries.
Planning and implementing projects or enhancements, supporting regional deployment.
In summary, the role involves comprehensive support and training for the Salesforce CRM system, efficient collaboration with teams, and maintaining secure and standardized processes.
Requirements
Time management skills to efficiently prioritize tasks and meet deadlines.
Ability to work collaboratively with cross- functional teams and understand their needs for data analysis.
A bachelor&039;s degree in business, computer science, or a related field would provide a solid foundation for understanding the business and technical aspects of Salesforce.
Adaptability and willingness to learn and adapt to new features and updates in Salesforce.
Proven experience in managing and enhancing capabilities and functionalities of the Salesforce platform.
Proficiency in using Salesforce, including data entry, customization, and reporting.
Possessing other IT related certifications has an added advantage.
Problem- solving skills to identify issues and find solutions within Salesforce.
Possess relevant certifications such as Salesforce Certified Administrator or Salesforce Certified Analytics Cloud Consultant; and can demonstrate your knowledge and expertise in using Salesforce.
Attention to detail and accuracy in managing data and generating reports.
Knowledge of data analysis tools and techniques, such as Excel, SQL, or data visualization tools like Tableau.
Strong analytical skills to understand and interpret data and identify trends and insights.
Excellent communication skills to effectively convey insights and recommendations to stakeholders.
Practical knowledge navigating in ERP and integrations.
Familiarity with CRM concepts and sales processes.
Benefits:
International and stable work environment
5- day working week: Monday to Friday
Annual team- bonding event
Healthcare Insurance
Attractive salary and bonus
Local and overseas product training provided
Good career development opportunities
