[Urgently Hiring] Customer Service Executive

· Coordinate and follow up with logistics partners and fulfillment centers in the US to ensure timely and accurate shipments.
· Support internal teams (Sales, Operations, Marketing) by providing customer feedback and insights.
· Manage and update daily inventory data from the US warehouse.
· Perform additional tasks as assigned by the Customer Service Supervisor.
· Communicate with customers via Etsy, Shopify chatbox, email, and phone to answer inquiries, resolve issues, and provide outstanding customer experiences.
· Track and maintain container schedules, including estimated arrival dates and status updates.

· Ability to manage multiple tasks, stay organized, and problem- solve independently.
· Willingness to work on public holidays (with compensation or additional benefits).
· Team- oriented, open- minded, and eager to grow and learn.
· Excellent English communication skills, both written and spoken (100% of our customers are native English speakers).
· No experience required, but you’ll stand out if you:
· Have previous experience in customer service, especially in e- commerce or with international clients.
· Have worked in the furniture or home decor industry.

· Join a fast- growing international e- commerce brand serving the US market.
· Receive a competitive salary, holiday pay, and performance- based bonuses.
· Collaborate with a young, supportive, and motivated remote team.
· Opportunities to learn about e- commerce operations, customer communication, and US business practices.
· Gain valuable career experience working with international customers and logistics.

Cập nhật gần nhất lúc: 2025-09-13 06:35:02