Outsource Solutions is a service company based in Vietnam with its main office in the United States, specializing in providing consulting and debt settlement services to thousands of clients in the United States who are looking to restart their finances. We offer 100% service to the US market with NO activities in Vietnam. We are NOT involved in real estate, insurance, multilevel marketing, or lending activities.
We pride ourselves on delivering exceptional service to our clients while ensuring our employees experience a professional work environment with comprehensive benefits, including adherence to legal labor rights compliance in Vietnam, encompassing social insurance, holidays, leave, travel, health check- ups, and more.
[URGENT JOB] SENIOR BILLING REPRESENTATIVE- 25Mil/Night Shift
Working hours: 22:30 – 07:30
JOB RESPONSIBILITIES:
Monitor, check, and evaluate the quality of work and expertise of payment staff, ensuring adherence to procedures and job standards, and driving team members to meet KPIs regularly.
Check and provide feedback on payment reports from partners to ensure accuracy and timeliness.
Support employees in interacting between relevant departments regarding tasks and procedures.
Organize and coordinate regular meetings to report work progress to management.
Guide, train, and support new employees to catch up with work progress and quickly integrate into the team environment.
Monitor, detect, and promptly address departmental issues affecting service quality, providing guidance and advice to employees on handling special cases.
Handle internal team issues under management&039;s purview, implement company policies and regulations to ensure consistency and task completion.
Review and reconcile internal payment reports, taking timely corrective actions to ensure the accuracy of client cash flows.
Lead and manage the Billing team, ensuring optimal and accurate resolution of customer requests.
Perform other duties as required by management.
Handle cases of unsuccessful bank payments, search for and propose effective solutions to resolve the situation.
Manage the payment error reporting system and propose appropriate solutions to efficiently resolve issues.
REQUIREMENTS:
Proficient in English communication, with an IELTS score of 6.5 or above or equivalent certifications/qualifications (mandatory requirement).
Minimum 3 years of experience in Payment Specialist/Transaction Specialist or related positions: Payment/Cash Flow Processing and at least 1 year of experience in managing a team of 7 to 10 people.
Proficient in time management, task progress management, and tight team management in a high- pressure environment.
Age between 25 – 35 years old, in good health condition, and able to work night shifts.
Bachelor&039;s degree or higher in fields such as Finance, Banking, Accounting, International Business, Commerce, etc.
Meticulous, careful, ability to calculate quickly and handle issues related to payment data, invoices, documents, etc.
Strong communication skills (both with customers and internals), flexible problem- solving abilities.
Preference will be given to candidates who:
Can start working immediately, attend interviews, and start work promptly.
Have previous experience working in banks/financial organizations and possess a solid understanding of Payment practices.
Candidates who have previously worked with US banks.
WE CAN OFFER:
Training on software usage such as CRM, ZOOM as required by the company.
Working environment: young, dynamic, productive & speed- focused with various departments and over 40 employees.
Annual regular health check- ups.
High salaries for high performance; Official Salary: 25.000.000 VND + Bonus.
Competitive salary commensurate with capabilities. Fair evaluation and opportunities for career advancement.
The company provides all the necessary work equipment.
Full participation in social insurance according to government regulations.
Work in a foreign- friendly and professional environment.
Separate resting area during lunch break.
Team building activities and a 13th- month salary based on the company&039;s business performance.
Access to a pantry with free tea, snacks, coffee, noodles, etc., daily. Microwave, refrigerator, hot and cold water dispenser with a view of the city.
Receive comprehensive training on company processes before starting work- continuous supervision and guidance from management until proficiency is achieved.
JOB DETAILS:
Employment type: Full- time (Night shift).
Industry: Financial services in the US market (No insurance, No lending).
Working hours: 22:30 – 07:30, 5 days/week (working by US business hours).
Location: 60/15 Ly Chinh Thang Street, District 3, HCM City.
Join our dynamic team and be part of an organization dedicated to delivering exceptional service and support to our valued clients across the United States. Apply now and embark on a rewarding career journey with Outsource Solutions!
