Outsource Solutions is a service company specializing in assisting clients in finding the right partners to build, operate, and manage projects according to their specific requirements at a reasonable cost. We are committed to delivering optimal solutions that help clients save time and resources while ensuring the highest operational efficiency.With a customer- centric approach, Outsource Solutions continuously enhances the quality of our services to provide the best possible experience. At the same time, we foster a professional, transparent, and equitable working environment where every employee is valued and given opportunities for growth.If you are looking for a stable workplace with abundant learning and development opportunities, Outsource Solutions is the ideal choice to accompany you on your career journey.
What is “debt settlement”?Debt settlement is the process of negotiating with creditors to reduce the total amount owed. It’s typically used by consumers who are experiencing financial hardship and can’t keep up with minimum payments. Rather than paying the full balance, the goal is to reach an agreement to pay a reduced lump sum or structured payments.
[URGENT JOB] SENIOR BILLING REPRESENTATIVE- 25Mil/Night Shift
Working hours: 22:30 – 07:30
JOB RESPONSIBILITIES:
Organize and coordinate regular meetings to report work progress to management.
Support employees in interacting between relevant departments regarding tasks and procedures.
Handle internal team issues under management&039;s purview, implement company policies and regulations to ensure consistency and task completion.
Perform other duties as required by management.
Guide, train, and support new employees to catch up with work progress and quickly integrate into the team environment.
Manage the payment error reporting system and propose appropriate solutions to efficiently resolve issues.
Check and provide feedback on payment reports from partners to ensure accuracy and timeliness.
Monitor, detect, and promptly address departmental issues affecting service quality, providing guidance and advice to employees on handling special cases.
Review and reconcile internal payment reports, taking timely corrective actions to ensure the accuracy of client cash flows.
Lead and manage the Billing team, ensuring optimal and accurate resolution of customer requests.
Monitor, check, and evaluate the quality of work and expertise of payment staff, ensuring adherence to procedures and job standards, and driving team members to meet KPIs regularly.
Handle cases of unsuccessful bank payments, search for and propose effective solutions to resolve the situation.
REQUIREMENTS:
Minimum 2 years of experience in Payment Specialist/Transaction Specialist or related positions: Payment/Cash Flow Processing and at least 1 year of experience in managing a team of 7 to 10 people.
Proficient in English communication, with an IELTS score of 6.5 or above or equivalent certifications/qualifications (mandatory requirement).
Proficient in time management, task progress management, and tight team management in a high- pressure environment.
Age between 25 – 35 years old, in good health condition, and able to work night shifts.
Meticulous, careful, ability to calculate quickly and handle issues related to payment data, invoices, documents, etc.
Strong communication skills (both with customers and internals), flexible problem- solving abilities.
Bachelor&039;s degree or higher in fields such as Finance, Banking, Accounting, International Business, Commerce, etc.
Preference will be given to candidates who:
Can start working immediately, attend interviews, and start work promptly.
Have previous experience working in banks/financial organizations and possess a solid understanding of Payment practices.
Candidates who have previously worked with US banks.
WE CAN OFFER:
Working environment: young, dynamic, productive & speed- focused with various departments and over 60 employees.
Team building activities and a 13th- month salary based on the company&039;s business performance.
Competitive salary commensurate with capabilities. Fair evaluation and opportunities for career advancement.
High salaries for high performance; Official Salary: 25.000.000 VND + Bonus.
Receive comprehensive training on company processes before starting work- continuous supervision and guidance from management until proficiency is achieved.
Training on software usage such as CRM, ZOOM as required by the company.
Separate resting area during lunch break.
Access to a pantry with free tea, snacks, coffee, noodles, etc., daily. Microwave, refrigerator, hot and cold water dispenser with a view of the city.
Full participation in social insurance according to government regulations.
The company provides all the necessary work equipment.
Annual regular health check- ups.
Work in a foreign- friendly and professional environment.
JOB DETAILS:
Industry: Financial services in the US market (No insurance, No lending).
Employment type: Full- time (Night shift).
Working hours: 22:30 – 07:30, 5 days/week (working by US business hours).
Location: 60/15 Ly Chinh Thang Street, District 3, HCM City.
Join our dynamic team and be part of an organization dedicated to delivering exceptional service and support to our valued clients across the United States. Apply now and embark on a rewarding career journey with Outsource Solutions!
