Our customers are real estate agents and property- marketing companies in Europe, US, and Australia who rely on us for our fast service, our innovative solutions, and high and consistent quality.
At Esoft, we encourage all applicants from minorities, women, people with disabilities, and all other qualified applicants.
The company was founded in 2000 in Denmark and our platform in Vietnam has been operating since 2007. We currently employ more than 800 people in our offices in Vietnam, Denmark, and Sweden.
ABOUT ESOFTEsoft is one of the world’s leading real- estate tech companies specializing in property presentations, image processing, 3D visualization, and online marketing of properties worldwide.
THE POSITION
Managing the production in working shifts for Esoft’s clients; and monitoring the performance of the team to ensure the quality, deadline and all related regulations, standards, workflow are implemented and complied with.
To manage team members (managing people)
Assist SVR in the development of performance indicators, implement, monitor and evaluate team member’s performance;
Practice English and motivate staff in practicing English at work.
Manage and approve attendance records and overtime records for editor by shifts;
Manage team members by shifts and ensure all related regulations, standards, workflow are implemented and complied with;
To manage team operations (managing tasks)
Supervise production process and propose improvement solutions/ actions (including solutions for ad- hoc/ troubleshoot).
Monitor the implementation of all related regulations, standards, workflow;
Coordinate and allocate resources in organizing team operational activities;
Manage daily production operation by shift;
To follow standard quality assurance and quality control plan to ensure the output&039;s quality
Update the Production Manager/Unit Manager about the established quality assurance/system/data.
Monitor, provide guidelines/technical support to editors to ensure the standard quality assurance and quality control plan is followed and outputs&039; quality meets technical guidelines and clients&039; expectations;
To handle customer requests/ complaints and propose solutions
Support other departments in customer- related matters.
Collaborate with Service Delivery team to support clients’ requests and expectations when necessary;
To communicate and report on work process
Communicate with Customer Service Officers to fulfil other tasks/reports as required;
Report immediately to the Production Manager/Unit Manager and the IT Manager about potential information security problems including virus attacks.
Submit and ensure timely and accurate production statistics of the team to the Unit Manager and Production Manager;
