- Responsible for monitoring online orders to achieve online Sales target, delegate job to staff to monitor, confirm orders and customer service for better sales approach.Set up the stores online sales target plan to suggest solutions to achieve the target, change or suggest appropriate operational methods to achieve the target
- Leader Cashier is responsible for effectively training, supervising, and directing subordinates through daily cashiering activities to ensure smooth operation and enhance customer’s shopping experience
- Handle online order in daily basis to complete all orders in time with effective quality of work.
- Overall manage service section of Customer Service Department in providing efficient, satisfactory
Escalate of all problems/ complains to assure they are satisfactory resolved.
Rules and Regulations
Other duties
Customer Services activities
Manpower Management
Online Sales & management
Cashier activities
- To manage group to handle online orders in daily basis to complete all orders in time with effective quality of work
- Investigate and correct errors made at the cash registers in a timely manner; report errors to Store Manager.
- Manage operation flow well for all team , include Picker, Delivery staff, ...
- Brief all subordinates about promotion schemes to ensure clear understanding and proper execution.
- Motivate, training and develop staff in order to encourage their professional development.
- Follow key performance indicators (Sales revenue, number of Orders, % cancellation before & after handover to delivery).
- Maintain all Point of Sale (POS) machines, tools and equipment in good working condition.
- Check, monitor, remind and guide Division Leader(s), Group Leader to follow the rules and regulations.
- Identified & timely report to SM about cashier complain case
- Be on duty and act as Store Manager’s roles when Store Manager’s not present at work (i.e. is on leave or on business trip).
- Monitor Division Leader(s), Group Leader(s)’ attendance and attire.
- Oversee the resolution of any arising issues orders, system, app
- Daily monitor and ensure all working tools and equipment of the section are adequate and in good conditions.
- To ensure all customers’ inquiries from various touch points (hotline, email, fanpage comment & message) are handled on time with appropriate manner.
- Frequently check, identify issues and coordinate with Merchandising Dept. and other Store Operation Depts to ensure that merchandise is correctly priced and displayed in adequate quantity and good quality.
- Be responsible for Division Leader(s) and Group Leader’s performance.
- Optimize people productivity by manpower planning and implementation between CS division and Cashier division to achieve target and maximum productivity.
- Plan Monthly Division’s duty roster and manpower schedule.
- Follow up and take actions to achieve target sale
- Approve duty roster, shift plan raised by Group Leader(s).
- Improve service of all departments.
- Build and promote team work spirit
- Other tasks or responsibilities as assigned by Store Manager.
- Identify potential staff for succession planning purposes.
- Opening & closing store, balancing safe room.
- Monitor money, promotional goods, promotion gift to make sure they are used properly and for right purposes.
- Oversee the resolution of any arising issues regarding locker, VAT invoices and customer point scheme.
- Resolve customers’ complaints and follow up until the case is close
- Assist subordinates in difficult/complicated cases at Cashier counters.
- Follow all working procedures, the company’s policies, rules and regulations.
- Be aware of current sales promotions and make sure the information is briefed to Cashier staff in daily briefing session
- Issue CS management standard of AVN be applied properly by CS staff
- Ensure sufficient manpower during business in ad- hoc situations.
- Monitor all kinds of CS section’s reports.
- Safeguard and control all forms of money such as: cash, gift vouchers, coupons, stamps in accordance with company policies
