• Completes appropriate shift reports
• Communicates information about hotel and recreation programs to all guest contact departments to facilitate greater utilization and to promote incremental revenues
• Establishes, ensures adherence to all departmental and IMPERIALHotels guidelines, policies, and procedures
• Directly manages the operations and staff of all Gym, Spa, Kids club, Beach, co- working space, mice activities,teambuilding, karaoke ensuring complete compliance with hotel safety, service, and grooming standards
• Maintains the clean and excellent working condition of the following areas: pool deck, game room, and any other hotel space set up for a planned recreational activity
• Other duties as assigned
• Interviews and recruits all Recreation, lifeguard employees and Recreation vendors
• Prepares annual departmental budget and manages departmental costs, updating budget if operational forecasts change significantly
• Oversees and ensures accuracy of all cashier functions
• Oversees the pool programs such as towel issue, retail sales at the pool, and Attendant service programs
• Prepares weekly schedule for department
• Oversees the operation of the swimming pool area
• Evaluates changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returns.
• Responsible for accurate recording and submittal of payroll information
• Ensures proper posting of activities and special event information
• Reviews/maintains daily payroll records/reports
• Reviews and submits vendor contracts to Hotel Manager’s approval prior to the hiring and scheduling of an activity
• Evaluates individual employee performance, determining improvement and training needs and advancement requirements
• Ensures that all recreation programs are executed in accordance with all hotel and safety guidelines
• Schedules and coordinates monthly recreation staff meetings
• Inspects the general appearance and functionality of all activities/recreation spaces including sanitation, temperature, lighting, and musical elements
• Prepares seasonal recreation activity schedules and participates in the planning and development of holiday and special event programs
• Maintains optimal staffing levels within forecasted budgetary guidelines
