Trợ Lý Trưởng Bộ Phận Lễ Tân- Assistant Front Office Manager

Assists in the preparation of the hotel’s annual budget, and helps to maximise the yield of the hotel and control departmental expenses.
Oversees the service standards in all Front Office areas ensuring that they conform to the requisite standards and meet or exceed customer expectations.
Assists in the preparation of duty rosters, vacation planning and scheduling and public holiday scheduling.
Directs and controls all subordinate Front Office staff to ensure that day to day operational matters are handled on time and guest expectations are met.
Assists in the selection, training and evaluation of subordinate employees.
Assists in the maintenance of efficient administration preparing and submitting reports on time as directed.
Provides guidance and assistance to Front Office supervisory staff helping them in the execution of their responsibilities and helping them to set their own goals and objectives.
Coaches, counsels, disciplines and develops subordinate employees.
Acts as a liaison between the Front Office Manager and Front Office Supervisory staff appraising him/ her of the situation and updating him/ her on issues of importance.

• Conversant with relevant emergency procedures
• Strong organisational skills
• Proficiency in role at require level
• Knowledge of company, hotel and its environment
• Good English language skills
• Knowledge of relevant rules & regulations.
• Ability to lead, motivate and develop a team of individuals
• Knowledge of relevant guest satisfaction standards.
• Knowledge of Front Office computer systems and personal computer

Other benefits according to Banyan Tree Group standards.
Attractive income level
Insurance covering over 100% of income, additional accident insurance for employees.
Providing accommodation during employment at the hotel

Cập nhật gần nhất lúc: 2024-03-07 10:05:36