Salary up to $1200/month awaits! We are recruiting Travel Consultant Manager (MICE/B2B/B2C) for a Travel company
Business & Sales Management
Develop and implement annual business plans and sales targets for corporate (MICE/ Business Tour) or individual travel segments.
Manage budget allocation, monitor the division’s Profit & Loss (P&L), and ensure cost- effectiveness in operations.
Conduct market research to identify potential markets, analyze customer behavior, and monitor competitors’ activities.
Oversee daily sales operations, monitor performance, and ensure targets are achieved.
Collaborate with the Product Development team to design tour packages and travel solutions tailored to customer segments.
Client Relationship & Service Delivery
Maintain high service quality and resolve customer issues promptly to ensure satisfaction throughout the customer journey.
Act as the key contact for corporate clients to process service requests (air tickets, hotel bookings, visas, travel insurance, transportation, etc.).
Oversee the full customer service process—from inquiry to post- sale support—ensuring a seamless and consistent customer experience.
Build and maintain long- term relationships with both corporate and retail clients, ensuring contract renewals and customer loyalty.
Team Leadership & Performance Management
Set KPIs, monitor performance, and conduct regular coaching sessions to ensure continuous improvement.
Lead, train, and develop the Travel Consultant and Customer Care team to enhance performance, productivity, and service standards.
Build consultation scripts, standard operating procedures (SOPs), and customer service workflows for various product lines.
Cross- functional Collaboration
Coordinate closely with internal departments (Marketing, Product Development, Operations, Finance) and external partners to ensure smooth service delivery.
Support marketing campaigns, networking events, and project bidding processes related to travel services.
Collaborate with the Digital Marketing team to execute promotional activities for both B2B and B2C segments.
Service Quality & Continuous Improvement
Regularly report business performance and market insights to the Commercial Director.
Utilize CRM tools to manage customer data, analyze travel behavior, and identify service improvement opportunities.
Propose enhancements to sales systems, pricing policies, promotions, and customer experience programs.
Implement and monitor customer satisfaction surveys, feedback systems, and loyalty programs.
