TRAINING SPECIALIST

Update training materials and ensure agents well trained updated knowledge and information.
Provide the product, process training to newbie agents and refresh training to existing agents.
Make a training plan and assessment for newbie agents.
Manage attrition rate during new hire training period
Create training content and training reports.
Coordinate with Team Lead and QA on training/coaching plan on requirement.
Ensure the training qualification and training passing rate.

Good at training/ presentation skill
At least 6 months experience in customer service training position
Good at English communication skill
Good at communication, training content preparation/customization.
Experience in E- Commerce, Technology is a plus

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2023-12-26 14:42:19