Training Manager - On site Resort

TASKS OVERVIEWING
Responsible for managing the Resort’s training function, including developing a complement of qualified departmental trainers and establishes a Resort system, responsible for identifying the needs of the Resort and ensuring that the employees of the Resort acquire the necessary skills to perform their duties according to the demands of the Resort.
TASKS CLARIFYING
• Monitor all training activities conducted on and off site.
• Ensure that all new associates attend the Resort Orientation program.
• Maintain an up to date record of suppliers of training resources.
• Assist in the selection and appointment of departmental trainers and set up training system.
• Performing other tasks assigned by superior.
• Administer the training budget and purchase training materials as required.
• Participating training courses and meetings as demanded.
• Develop and implement training programs to meet specific department/Resort needs.
• Ensure that all associates comply with the grooming and uniform standards.
• Establish a training library of books, videos, journals and resources to assist trainer and staff development.
• Assist in Resort Recognition Program.
• Liaise with training consultant conducting hospitality training courses.
• Ensure all staff receives ongoing training in Wyndham Corporate Training Programs.
• Facilitate management training programs.
• Associate with Department Heads to develop departmental on the job training schedules that meet departmental operating objectives.
• Support General Manager and Head of Human Resources in meeting the strategic goals of culture building and establishment by professional, advisory and executive way.
• Prepare training budget to meet the business goal.
• Keep good relationship with vocational schools.
• Creates 100% guest satisfaction by providing the Yes I Can! Experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.
• Actively promote a work environment, which cares for guests and associates alike.
• Create a learning organization and resources library.
• Manage the administration of trainees and apprentices on the property.
• Prepare and administer the training calendar on monthly basis.
• Evaluate training effectiveness by attending as many training sessions as possible.
• Source and obtain specialist assistance to conduct training when needed.
• Conduct training needs analysis of the Resort and departments.

• Having ability to orient guests, spirit of service.
• Being proficient in office informatics, Resort management software.
• Having degrees and certificates related to the profession.
• Graduating from university and higher.
• Being good at managing.
• Having excellent presentation skill.
• Being creative and innovative.
• Having at least 04 years working experience as the same position in 4 – 5 stars Resort/ resort.
• Having high team spirit.
• Arranging work and coordinating with colleagues well.
• Being perfect in presentation, proactive and an extrovert.
• Being fluent in English.
• Mastering in hospitality activities.

Accomodation for employees living far away
Attractive service fee
Fuel allowance
Receive 100% salary and 50% service fee during the probationary period
Shuttle bus for employees in Nha Trang
Career development path and working environment with the professional international Radisson group

Cập nhật gần nhất lúc: 2025-12-20 02:25:02