Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review
Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
Ensure effective training programs are in place for the following:
Brand Orientation
Brand Service Training
Train the Trainer
Customer Service Training
Technical job specific training (through certification of departmental standards and procedures)
Supervisory Skills Training
Management Development
Fire, Life Safety Training
Selling Skills
Employee retraining
Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved
Maintains all hotel training records
Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
Attend departmental training session and critique performance
Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc
Assist Department Trainers in preparing and conducting departmental training and assess accordingly
Prepare and monitor training programs for:
Management Trainees
Work Experience
Hotel School Trainees, etc
Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training
Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
Produce monthly training reports for your Manager and the General Manager including:
Internal Training Programs conduct
External training programs
Liaise with other IHG Training Managers to share experiences and resources
Liaise with educational institutions conducting hospitality and training courses
Maintain current information and records of suppliers of training resources and materials
Delivers briefings of all internal programmes to executive management and department heads
Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager
Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
Regularly communicates with staff and maintains good relations
Works with Superior in the preparation and management of the Department’s budget
Working with the Director of Human Resources and key stakeholders, to develop and implement an annual training strategy and action plan based on understanding the business needs, brand requirements, outcomes of the Performance Development Review process, and future strategy of the organization.
Provide leadership and direction to the hotel based talent development/training leaders. Developing individual capability that will establish a strong benchmark for hotel training performance.
With Director of Human Resources support and manage the delivery of Leadership development training.
Work with the key regional influencers in leading efforts to embed our ways of working/values
Establish a regular Training and Development communication platform to keep hotels updated on the latest events, achievements, and strategies
