Support for Country Program
• Stays up to date on global materials and requirements related to training and ensures post is striving for best practices and meeting required standards.
• Become certified to administer language proficiency interviews, as needed.
• Visit with and observe PCT/Vs throughout their service in order to directly assess training outcomes and consider changes needed in training content or methodology.
• Keeps Peace Corps staff informed about training events and issues.
• Observe and assess PCV/T classroom teaching and providing related feedback, as needed.
• Reviews relevant post documents related to training requirements and standards, including project frameworks, language curricula, inter- cultural curriculum, medical content, and safety and security curriculum, etc., and collaborates with applicable staff to ensure that trainings are designed, delivered, and evaluated to ensure achievement of learning objectives.
• Assess host family housing according to post requirements, as needed.
• Reviews/develops goals, objectives, session outlines and budget for all training events with other staff members and makes recommendations for improvement before and after the training events. Suggests innovations, changes, or polices that may enhance Peace Corps operations.
• Develops and implements a yearly calendar of training events (COTE) based on ongoing training needs of PCT/Vs, post programmatic priorities and assessment data from previous training events and program outcomes, in coordination with Programming and Training Staff and other stakeholders.
• Provides general support as needed to Programming and Training unit, requiring familiarity with Volunteers, projects, sites, and functions of the unit.
• Develops and tracks annual training budgets, by event, in coordination with DPT and DMO. Also manages and reviews expenditures to ensure that they do not exceed the established budgetary constraints.
• Reviews evaluations of all training events and makes recommendations for improvement of future events and prepares required reports.
• Participates in the post strategic planning process (“IPBS”), providing technical recommendations on training related budget and program planning.
• Completes special projects and assignments for the DPT and/or the Country Director as directed.
Training Design & Delivery
Peace Corps conducts extensive pre- service training to prepare Volunteers for their technical assignment, as well as various in- service events that provide Volunteers and their Vietnamese partners with timely knowledge and skills in technical and other areas. Together these trainings create a continuum of competency development throughout the 27 months of a PCT/Vs. The Training Manager ensures that the overall design of training and delivery meet global standards and post objectives to prepare Volunteers for their service. Duties for training design and delivery include, but are not limited to, the following:
• Ensures that planning for training events is collaborative and developed by the staff (across units) involved in each event.
• Orients trainers to overall design, agenda, and available resources for upcoming training events.
• Acts as a resource to other staff regarding training design, session sequencing, content integration, facilitation methods, and other training skills.
• Creates a welcoming, well- organized, professional setting for all training events.
• Leads processes for determining prioritized content for each training event, in consultation with other staff, and develops training agendas which support those priorities.
• Oversees the design, creation, editing, checking, reproduction, procurement, and inventory of language, cultural, technical and other training materials, services, and resources needed for training events.
Training Event Management
Training Manager provides effective on- site management and administration to ensure the highest quality of experiences for PCT/Vs. Duties and for training event management include, but are not limited to, the following:
• Compiles final reports on training activities/outcomes, and to makes recommendations for the following year.
• Designs and delivers or co- delivers training sessions, as applicable and requested by DPT.
• Drafts temporary training staff Statements of Work (SOWs) and recruits and selects temporary trainers in collaboration with the DPT and Programming and Admin Units. Prepares advertisements and conducts interviews, and recommends for hire qualified Technical, Cross- Culture, Language, and other trainers as needed.
• Establishes and applies policies, norms and expectations for trainers and PCT/Vs, referring to the DPT when necessary.
• Assures that established standards are met for Technical, Cross- Cultural, Language, Medical, and Safety and Security training curriculum and provides regular supervision and feedback to all trainers.
• In coordination with the General Services Manager, oversees logistics at all training sites and acts as point of contact for associated contracts
• Designs, coordinates and implements Training of Trainers (TOT) for PST to include training in: roles and responsibilities/statement of work; intercultural communication; assessment and evaluation; team- building; professional behavior; curriculum design; and, emergency procedures.
• Monitors and evaluates training staff and oversees improvements or changes in schedule, training needs, successes, areas for improvement, and on- going training strategies. Designs and implements training monitoring and evaluation system that includes feedback from Trainees/PCVs and training staff. Conducts on- going assessment and feedback of staff and completes final staff performance evaluations at the end of the training event.
• In coordination with other staff, selects a PST training site and carries out appropriate preparations, including building relationships with appropriate authorities, confirming safety and security of training sites, coordinating housing selection and host family orientation, ensuring availability of sufficient and appropriate venues for training activities/practicum, and identifying local resources in each site for emergency situations, transportation, technical assistance, etc.)
• Determines, in coordination with DPT and Programming Unit, appropriate use and selection of resource Volunteers to participate in training events.
• In coordination with other staff, selects training venues.
Volunteer/Trainee Support and Assessment
The Training Manager is a key support and contact person for Trainees and Volunteers. Support duties and responsibilities include, but are not limited to, the following:
• Contributes to the development of on- going, self- directed training support for PCV use at their permanent sites, including use of e- learning strategies, as feasible.
• Based on standardized criteria and thorough documentation, recommends individual trainees for swearing- in as Peace Corps Volunteers, or as necessary, recommends remedial action or termination of service.
• Help individual PCT/Vs identify their individual learning needs and provide support and guidance to help them meet those needs.
• Consistently coaches PCT/Vs towards Peace Corps’ “Core Expectations” regarding professionalism and service, and documents behavioral or policy issues as necessary.
• Provides PCT/Vs with Vietnamese historical/cultural information and behavioral guidance, and encourages the development of intercultural competence and deep knowledge of Viet Nam through relationships and resources at sites.
• Provides PCT/Vs with guidance and motivation either as a group or on an individual basis, through positive leadership, direct technical assistance, and consultation.
• Provides technical advice and coaching to PCT/Vs on work performance and cultural adjustment.
• Develops and coordinates trainee assessment and feedback processes for each training event.
Other Duties
• Act as translator and interpreter for PC and PST staff as needed.
• Other tasks and duties as assigned
• Supports other teams as needed taking on back- up support responsibilities and carrying out duties and responsibilities of agreed upon positions when deemed necessary by the Country Director and/or Supervisor for the successful management of Peace Corps operations in Viet Nam.
• Other Flexibilities: If there is a time at post, due to pandemic or for any other reason, when there are limited or no Peace Corps Trainees and/or Volunteers (jointly referred to as “Volunteers”) at Peace Corps/Viet Nam, the TM may be temporarily assigned during that period, as determined by the Peace Corps Country Director (CD), to carry out additional duties and responsibilities in furtherance of the goals of the Peace Corps in order to enhance the ability of Peace Corps Volunteers to perform functions under the Peace Corps Act, including facilitating a safe environment in order for the successful return or increase of Volunteers.
This temporary assignment may require the TM to provide services and/or support beyond what is listed in their current Statement of Work (SOW). The services and/or support may take many forms, examples of which may include but are not limited to, training, providing administrative, technical, medical, and/or operational assistance, building on host country programs, etc. This temporary assignment also may require the TM to provide these services and/or support to individuals/organizations other than those listed in their current SOW such as host country government, partner organization(s), community member(s), staff, and/or contractors.
