Trainer

Duties and Responsibilities
The responsibility of trainer is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best- in- class service and delivery.

Ensure effective, consistent communication with managers, peers, and other resource groups, including day- to- day informal interaction with clients
Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations
Accountable for achieving individual training performance metrics
Responsible for day- to- day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
Prepare and present training materials through classroom learning, hands- on demonstrations, and supporting activities
Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business needs (where required)
Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures

Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)
At least 1 year experience in Trainer/Training/Coaching field
Strong communication skills, both written and verbal
Fluent in Japanese (N2/N1 certification)

Company Laptop provide
Holiday gifted
13th Monthly Salary
KPI Incentive: up to 1.5M
Social Insurance, Health Insurance, Unemployed Insurance (contribute 100% base salary)
Team Building
14 Annual Leaves Day

Cập nhật gần nhất lúc: 2026-01-22 02:05:02