Intro: SotaLabs is a member of the Sota Holdings Group. We specialize in developing exceptional web and mobile apps. We deliver our products including TopspotAI; ChatWOW AI, ShotX AI Headshot Studio, NoteX AI Note Taker. Our team comprises first principle thinkers who strive to create products rooted in customer needs, delivering true value to them.
What sets SotaLabs apart is how we: Encourage first- principle thinking; Prioritize customer obsession over competition- focused strategies; Think long- term; Empower employees to make decisions based on what&039;s best for the company; Retain only the most efficient workers
Position: Technical Writer
Level: Middle- Senior
Working model: Fulltime
JOB DESCRIPTION:
We are seeking a skilled Technical Writer to join our team. The successful candidate will be responsible for creating clear, concise, and user- friendly documentation, ensuring that complex technical concepts are easily understood by non- technical audiences. The role involves collaborating with various teams such as development, product management, and QA to produce high- quality technical content across different platforms.
Process Improvement: Continuously evaluate and improve the documentation process, tools, and techniques to enhance efficiency and clarity.
Knowledge Sharing: Assist in building a knowledge- sharing culture within the organization by maintaining a centralized repository of documentation and best practices.
Content Review & Editing: Review and edit content for accuracy, clarity, and consistency across all documents.
Cross- functional Collaboration: Work closely with cross- functional teams to ensure the documentation aligns with product features, updates, and releases.
Content Strategy: Collaborate with product managers, engineers, and stakeholders to gather information and define the structure of the documentation to meet user needs.
Documentation Creation: Develop, write, and edit technical documentation, user manuals, help guides, release notes, API documentation, and training materials.
User Assistance: Provide guidance on how to use complex systems or products via clear, detailed instructions.
Audience Targeting: Adapt writing style to different audiences, ensuring technical content is appropriate for both developers and end- users.
JOB REQUIREMENTS:
Experience with tools like JIRA, Trello, or Asana for task management.
Experience with graphic design tools for creating technical diagrams and flowcharts (e.g., Lucidchart, Visio).
Experience with programming in the past. Can deeply understand how a system works.
Strong writing, editing, and proofreading skills with attention to detail.
Ability to work independently and take initiative in a fast- paced environment.
Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
Familiarity with writing technical documents for software, hardware, or IT systems.
Strong organizational skills and the ability to manage multiple projects simultaneously.
Good at English Communication.
Experience with API documentation, particularly RESTful APIs.
Ability to explain complex technical concepts in a simple, user- friendly manner.
Experience with documentation tools such as Confluence, Markdown, MS Word, or Google Docs.
Excellent communication skills and a team- oriented mindset.
COMPENSATION & BENEFITS:
🎯Flexible working regime and health care:
01 hour paid leave per day for women having children under 12 months
Social insurance, health insurance, unemployment insurance and MIC care insurance
Flexible timekeeping (from 8:00- 9:00 to 17:30- 18:30)
01- day remote work per month
A flexitime allowance of 90- 180 minutes per month for employees
Minimum 14 paid leaves per annum for all employees after probation
🎯Transparent and fair benefits:
Men’s Day, Women’s Day, Children’s Day, Mid- Autumn Festival and other benefits under the provisions of the company
13th- month salary, Performance Bonus
Saturday & Sunday OFF, Overtime pay is 150%, 200%, 300% as per labor law;
Bonus Policy: Public holidays (2/9, 30/4, 1/5, 1/1,...); Personal Performances; Excellent Team; Performance bonus in Token of the project;..
🎯Dynamic environment and open culture:
Year- end party, sports day, yearly company trip and quarterly team building,...with a generous budget
Socialize with colleagues through monthly Happy Hour
Nice & modern working space with young, dynamic & friendly colleagues and free coffee, tea, drinks,...
Flat, open and sharing culture with friendly management team; outsourcing company with product mindset
Monthly allowance when joining clubs: Soccer, Swimming, Yoga, Music,...
🎯Strong learning culture:
Account to log in to our online learning system, which contains thousands of valuable lectures (LMS)
Participate in workshops, seminars, tech talk,... with sharing from experts inside and outside the company
Working opportunities with technical gurus who built and operated world- class applications with millions of users.
Free training courses for technical and soft skills (presentation skills, communication skills, foreign language courses,...)
