Technical Support (Night Shift) – Go Vap, Ho Chi Minh

Answer incoming calls and address customer inquiries in both English and Vietnamese.
Provide technical support and customer care to mostly owners of nail salons establishments across the US.
Identifying and assessing customer needs to achieve satisfaction.
Receive and respond to customer&039;s feedback.
Assist other departments within the company as needed.
Resolve customer issues and complaints promptly, professionally, and politely.

Education: College degree or higher
Age: 22–35 years old;
Excellent communication skills (listening, speaking). Good English communication skills are a strong advantage. (English level IELTS 5.5- 6.5 or equivalent).
Empathy, patience, problem- solving skills, and the ability to work well in a team environment. Have responsibility, adaptability, and the ability to handle work pressure.
Tin học: Understanding networking, including setting up routers, modems, and reserved Ips.
Clear and fluent voice with no regional characteristics, demonstrating confident communication skills.
Kinh nghiệm: Experienced in customer care or call center is an advantage.

Competitive salary based on skills and experience.
Regular company activities such as football, company trips, team building, dinners, birthday celebrations, and other internal events.
Opportunities for training and career development in a professional, dynamic, friendly, and open working environment.
Full benefits in accordance with company policy, including social insurance, health insurance, and periodic health check- ups.
All necessary equipment provided to support work.
12 days of annual leave and 4 days of paid sick leave after one year of employment.
Performance- based bonus and 13th- month salary depending on individual results and company performance.

Cập nhật gần nhất lúc: 2026-03-14 10:25:02