Technical Support (IT Freshers - Fixed Night Shift - 30M Total Package)

Provides feedback on how to improve automated tools.
Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Provides feedback to improve products to more senior engineers or technical advisors.
Attends readiness training and non- technical training to ensure that they become proficient in support topics. Product/Process Improvement
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Reviews issues and contacts customers to understand issues.
Collaborates on cross- team and cross- product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Identifies potential defects and escalates to more senior engineers to resolve.

Willing to work night shifts as required by the job
Willing to work during Tet and holidays (with a salary up to four times the normal rate) as required by the job
IT educational background, open for freshers
Proficient in English (4 skills) (Advanced level)
Customer service mindset

20 days leave (12 days of annual leave and 8 days of sick leave)
90% contribution of the gross salary to social insurance
Salary at 100% during the probationary period
Training will be offered
Salary offer: from 25- 33 million gross (night shift included)

Cập nhật gần nhất lúc: 2025-09-13 21:55:02