Technical Support (IT Fresher - Advanced English - Offer Up 24M)

What is Azure A&I?
Azure A&I (Apps & Infrastructure) is the core team behind Microsoft Azure’s foundational cloud services. It focuses on building and managing virtual machines, containers, and hybrid cloud solutions to help customers run applications, manage infrastructure, and improve performance securely and at scale. The team also drives innovation in cloud- native technologies and supports global operations through scalable, reliable systems.

Participate in technical and non- technical training sessions to build proficiency in support topics and stay current with evolving tools and processes.
Contribute to continuous improvement by identifying inefficiencies, suggesting enhancements to automated tools, and providing feedback on product and process improvements.
Use provided tools and applications—such as diagnostic utilities, system logs, performance monitors, and proprietary platforms—to investigate and troubleshoot technical problems effectively.
Collaborate across teams and products to address moderately complex technical issues, leveraging cross- functional expertise to ensure thorough resolution.
Create or update internal and external documentation to support customers and peers in resolving issues more efficiently.
Manage support tickets by reviewing customer issues, initiating contact to understand concerns, and keeping customers informed throughout the resolution process.
Assist in post- incident reviews and root cause analysis to prevent recurrence as part of incident management participation.
Resolve or escalate a variety of customer issues, document technical work and research promptly, and maintain accurate case records for transparency and knowledge sharing.
Other relevant tasks assigned by the management

Open to Fresher with Tech Background: A solid foundation in IT or programming is must
Customer service mindset
Advanced English proficiency (equivalent to IELTS 6.5 or higher)
Working hours: Willingness to work in
rotating shifts
,
including night shifts
11pm- 8am
3pm- 12am
7am- 4pm
9 hours/day (including 1- hour break), 5 days/week (2 non- fixed days off- determined by the manager)
Includes holiday and Tet shifts as assigned, allowances provided per labor law

An employee who works at night (10PM- 6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
Full working equipment will be provided Annual Health Checkup
20 days leave (12 days of annual leave and 8 days of sick leave)
Salary at 100% during the probationary period
Training will be offered
Salary ranges (Gross): 18.000.000 – 24.000.000 Gross
Activities: Birthday party, Employee engagement activities.
90% contribution of the gross salary to social insurance

Cập nhật gần nhất lúc: 2025-09-25 18:20:03