TECHNICAL SUPPORT ENGINEER (SECURITY), DIGITAL BUSINESS

As a Technical Support Engineer L1
(Endpoint Security)
, you will have the opportunity to support our customers and learn cutting edge technologies in the dynamic software security space.
What You Will Do:

Solving technical problems and delivering an experience so profound that customers love using our products and services and actively recommend them to others
Handle customer complaints and escalations (via phone, email, remote desktop) by talking to customers directly.
Learning and utilizing specific software tools and problem- solving strategies to solve for customer issues and continuously improve our processes
Having a strong customer service focus with the commitment to excellence and desire to delight customers and being a customer ambassador who is passionate about creating a positive customer experience

Bachelor’s degree in Computer Science or equivalent work experience
Knowledgeable on the following concepts: Security, Cloud, Data protection, Encryption, Malware, Spyware, Cyber Security, Firewalls, Antivirus and Disaster Recovery (is a plus)
Intermediate to Advanced technical skills including but not limited to: Android + iOS Reverse, C++, operating systems and binary, Active Directory, SQL, Networking.
Basic to intermediate experience on product implementation: pre- planning, understanding Scope of Work (SOW) and Change Control principles
Strong technical knowledge and understanding of IT Security concepts, including antivirus, networking and encryption technologies
Technically experienced on Remote Deployment services particularly on applications and product plugins.
Ability to handle escalated calls while using good judgment to make sound recommendations
Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2023-12-09 23:00:33