Technical Project Manager

Support & Incident Management
Maintain issue tracking and prioritization through Jira or other ticketing systems.
Work with client stakeholders to ensure timely communication and escalation when required.
Coordinate resolution of production issues across multiple systems and technology layers.
Track incidents, root causes, and follow- up actions to ensure permanent fixes are implemented.
Continuous Improvement & Preventive Actions
Follow up on optimization activities related to performance, reliability, and security.
Manage small enhancement requests that originate from production observations.
Identify recurring issues and work with engineering teams to plan improvement tasks.
Monitoring & Operations Coordination
Ensure alerts are properly categorized by business impact and actioned promptly.
Facilitate reviews of monitoring effectiveness and help refine detection thresholds.
Oversee alerting and monitoring dashboards with relevant teams.
Governance & Reporting
Maintain updated documentation and runbooks for critical operational procedures.
Conduct periodic reviews with internal management and client representatives.
Prepare weekly and monthly operational reports (incidents, RCA, SLA, improvement progress).
Communication & Stakeholder Coordination
Translate technical issues into clear summaries and action items.
Ensure transparent updates across all stakeholders on issue status and mitigation plans.
Act as the coordination point between technical teams, support engineers, and client managers.

Core Competencies

4–6 years of experience in technical project management, application operations, or production support leadership.
Good understanding of enterprise software environments: web applications, APIs, databases, and cloud infrastructure.
Solid communication in English (both spoken and written).
Strong coordination skills with multi- disciplinary teams (development, infrastructure, QA, client).
Hands- on experience managing tickets or support workflow using Jira Service Management or similar systems.

Technical Awareness

Familiarity with API integrations, monitoring tools, and incident response processes.
Ability to read and interpret system logs or performance metrics with guidance from engineers.
Knowledge of modern cloud environments (Azure or AWS).

Nice- to- Have

Experience preparing client- facing operational reports or dashboards.
Understanding of DevOps or CI/CD concepts.
Background in eCommerce, integration systems, or cloud- based applications.

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Soft Skills

Strong ownership and accountability for deliverables.
Calm under pressure; proactive in risk identification and resolution.
Excellent organizational and coordination skills.

At SmartOSC, we offer the best to your values
● Opportunities to collaborate with international clients and senior technical leaders.
● Salary review twice a year
● Gain exposure to modern cloud monitoring and incident- response practices.
● Free entertainment parties: Birthday party, Anniversary party, Sum- up Party, Year- End Party, etc.
● Attractive salary package: up to $USD 3,000.
● Premium health care
● Working in One of the largest digital transformation agencies – A professional English environment
● Be part of a dedicated support and operations team driving system reliability and optimization.
● Firm’s Certified Qualifications Sponsorship for career development
● Flexible working hour
● Other fun activities: happy hour, quarterly team building, football club, yoga club, swimming club, charity activities, etc.
● Annual company trip inside or outside Vietnam
● Free English, Japanese, and professional training packages
● Work on enterprise- level cloud systems supporting global operations.

Cập nhật gần nhất lúc: 2025-12-11 15:35:02