Technical Customer Support - Azure Monitoring

Responsibilities:
Customer Issue Resolution & Responsiveness
Define and understand the customer issue by creating the adequate reproduction scenarios.
Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
Drive the communication with the customer to ensure the customer has confidence on problem resolution.
Effective Communication & Collaboration
Produce quality documentation and share with the appropriate team members and tech lead as appropriate.
Collaborate with cross- group peers both proactively and reactively.
Identify the right resource to collaborate with for tough & political hot problem.
Training & Readiness
Implement your development plan, actively seek development opportunities, and complete all scheduled training.
Meet with your manager to assess and adjust the plan as needed to match mid- and long- term career plans.
Act as a subject matter expert (SME) to build readiness content and develop training (in applicable regions).
Work with your manager, as appropriate to assess your own core competencies and identify current knowledge deficiencies /training needs, as well as potential future needs.
Provide documentation and mentoring to others within your technical specialty.
Make effective technical presentations, both internal and external.
Identify current knowledge deficiencies/training needs, as well as potential future needs
Operation Precision
Adhere to published queue or call back schedule and be available for on- call duty, as necessary
Manage and prioritize your workload while keeping team members and management appropriately informed.
Use appropriate documentation and utilization and / or labor tracking methods to account for time.
Participate in ad- hoc projects per management request or business need.

Candidates’ skills:
SOFT SKILLS
Cross- team collaboration
Demonstrable troubleshooting skills
Understanding of cloud vs. on premise computing.
Effective, polished interaction with customer to gather information
Strong communications skills- Excellent spoken and written English communication skills
Leadership- Manages team’s daily operational excellence and handle technically challenging and politically hot customer situations
Passion for technology and customer support
Logical and Critical thinking
TECHNICAL SKILLS
Knowledge of one or two of the following domains: Operating System/Virtualization, Networking, Windows Azure Platform, Open- Source Technologies
Operating System/Virtualization
Experience with Windows PowerShell script
Networking, Familiarity with networking concepts including VIPs, NAT, DNS m. Familiarity with networking tools (ping, tracert, wire shark, etc.) Understanding of load balancing, geo- redundancy, CDN and VPN technologies preferred.
Familiarity with OS Internals concepts, Storage, Active Directory and Security
Experience with VM configuration and administration
Knowledge of Windows Azure Platform services
Understanding of Virtualization concepts and virtual system administration
Windows Azure architecture and its components (Fabric, Compute, Storage)
Open- Source Technologies (strong plus)
Windows Azure Platform
Azure Platform development and deployment concepts

• Social insurance, health insurance policies, and other benefits in accordance with the Labor Code
• Competitive salary depending on experience ($800- $1200) (open for fresher)
• 100% on- site
• Opportunities for professional growth
• For employees working night shift: PVI insurance and 500.000 VND/month as food allowance
• 12 days of annual leave, 8 days of sick leave, 1 periodical medical examination/year
• Working 5 days a week with 2 unfixed days of (Schedule will be arranged by Head of Department)

Cập nhật gần nhất lúc: 2024-01-31 07:40:24