Team Leader

The responsibility of the team leader is to ensure that organizational metrics and goals are met by rallying and motivating a team of up to 20 team members.
Duties and Responsibilities

Facilitate team meetings and team huddles.
Elevate and escalate red flags to management on a duty of care perspective.
First point of escalation and clarification on HR- related matters and concerns.
Ability to understand the CTQ parameters that affect the process and work on them.
Ensure that SMEs are performing their duties and responsibilities.
Chart a career development plan for the analysts and provide guidance on how to achieve personal and career goals.
Identify improvement opportunities in workflows and suggest solutions. Creating a culture of innovation.
Perform monthly sit- down sessions to gather insights and innovation ideas.
Create an engaging and fun work atmosphere for the team.
Execute administrative functions inside the team (i.e. time report reviews) and HR disciplinary actions (if needed).
Courses correct non- performing metrics and analysts through root cause analysis and solid action planning.
Ensure that team schedules are communicated; leave requests are attended to and team attendance is monitored. Chronic absentees should be managed.
Perform twice a month checkpoint on the analyst&039;s performance using scorecards as a point of discussion.
Motivate and strategize how the team will meet efficiency, productivity and consistency targets.
Guarantee that base operational expectations and information security policies are enforced.

Fluent in Japanese (N2/N1 certification)
Bachelor’s or Associate’s graduate with 2 years of working experience in management role
Flexible 24/7 environment

KPI Incentive: 1.8M/month
Company laptop provided
Team Building
Social Insurance, Health Insurance, Unemployed Insurance (100% contribution)
14 Annual Leave Days
13th Monthly Salary
Holiday gifted

Cập nhật gần nhất lúc: 2026-01-21 05:10:03