Teaching Center Manager
Location: Hanoi · Full- time · On- site
Reports to: Head of Academics / CEO
Manages: Mentors, Academic Ops, Class Assistants
TeenUp is building emotional AI for families, backed by VCs and international organizations such as Iterative, Acumen, EMpower, Solve MIT. We are building an ecosystem that helps students grow up safe, healthy, and happy, guided by a Students First mindset and a fast- growing startup environment.
Why This Role Exists
TeenCare’s teaching centers are where trust is earned or lost.
This role exists to own academic reality:
Are students showing up?
Are they actually learning?
Are parents satisfied — and renewing?
If attendance drops, outcomes stagnate, or CSAT slips — this role owns the fix.
What You Own (Non- Negotiable)
You are the single point of accountability for:
Attendance Rate
Drop- off diagnosis (schedule, mentor quality, student motivation, parent friction)
Weekly and monthly attendance by cohort, mentor, and center
Target: ≥85% sustained attendance
Rapid recovery plans for at- risk cohorts
Learning Outcomes
Clear outcome definition per program (behavioral, academic, emotional)
Target: Measurable improvement across ≥70% of students per cohort
Mentor performance tied to student progress, not vibes
Pre- /post- assessment tracking
CSAT (Parents & Students)
Identify systemic issues vs individual noise
Close the loop on every low score
Own CSAT surveys, response rates, and follow- ups
Target: CSAT ≥4.6 / 5, zero unresolved complaints
What You Do Day- to- Day
Mentor quality visibly upgraded (fewer complaints, higher retention)
Report numbers, not narratives
What “Good” Looks Like After 90 Days
Leadership can see academic health in one dashboard
Coach mentors relentlessly: feedback, shadowing, retraining, replacement if needed
Coordinate with CS, Ops, and Product when patterns emerge
Run weekly academic performance reviews (attendance, outcomes, CSAT)
Enforce academic standards — remove low performers fast
Clear, repeatable definition of “learning outcomes” per program
Build playbooks: onboarding, intervention, recovery, escalation
Parents trust the system — fewer escalations, higher renewals
Attendance stabilized above target
Who You Are
You will fail here if you are:
Conflict- averse
“Nice” but soft on standards
Uncomfortable holding educators accountable with data
You will thrive if you are:
Obsessed with execution and measurement
Able to turn messy human problems into systems
Comfortable managing teachers, mentors, and parents
Calm under pressure, ruthless about standards
Requirements
Proven experience owning attendance, outcomes, or satisfaction metrics
High data literacy (Sheets, dashboards, cohort analysis)
Strong people management — coaching and corrective action
3+ years in education operations, teaching management, or academic leadership
On- site presence required
How Performance Is Measured
You are evaluated only on:
Attendance rate
Learning outcome improvement
CSAT
Mentor retention & performance quality
Practical Details
Compensation: Competitive, tied to impact
Review cycle: Every 3- 6 months, performance- based
Working time: Monday – Saturday morning | 8:30 AM – 6:00 PM
RECRUITMENT PROCESS
Round 1: CV Review
Round 2: Interview with HR (5- 10 minutes)
Round 3: In- person interview + Stress test with the relevant department at TeenUp
