[TAM SON] HCM - Operation Manager

OPENASIA GROUP
Mức lương
Đang cập nhật
Địa điểm làm việc
Hồ Chí Minh
Kinh nghiệm yêu cầu
Trên 5 Năm
Chi tiết tin tuyển dụng

Mô tả công việc

Tam Son International JSC is a member of the Openasia Group, a multi- industry investment group established in 1994 in Vietnam. Tam Son was initially founded in 2005 with a mission to bring global luxury fashion brands to Vietnam.
Since then, we have expanded our portfolio beyond fashion and into various luxury fields including watches, jewelry and audio- visual technology brands including Patek Philippe, Hermès, Vacheron Constantin, Piaget, Chopard, Bottega Veneta, Saint Laurent, Hugo Boss, Kenzo, Bang & Olufsen. Tam Son currently operates a network of more than 50 stores in both Hanoi and Ho Chi Minh City. The company plays an important role in the development of Openasia Group.
He/ she has to maximize the revenue of all brands/stores of the Company by managing the promotions, visual merchandising to the Brand/Company’s standards, to manage the Sales Staff fully versed on the target for the day and excellent customer care standards meet.
The Operation Manager is responsible for managing and supervising all the store operation activities and ensure smooth running a day- to- day basis.
Store Operation
Store VM

Ensuring products display standard in the store (VM).
Ensuring the Store VM quality as standard.

Inventory

Inventory control monthly by operating and managing inventory at the Stores.
Offering sales programs to clear inventory.

New Store Opening Set- up

Responsibility for analyzing premises set up new stores.
Preparing the checklist requirement to distribute to relevant departments and following up with the progress.
Managing the projects of new store openings, stores fit- outs and launches in line with pre- agreed budgets.

Store Document Management

Reviewing the principles and practices of the Retail store processes, ensuring that all staffs are able to follow correctly.
Preparing and monitoring team to work on the document in accordance with Store Operation, procedure/guidelines, such as sales recording, money depositing, goods ordering/ receiving /returning and writing off.

Maintain store standard and merchandise standard

Checking and maintaining working standards follow store processes.
Ensuring store asset and equipment are in good condition.

Sales Management
Sales

Monitoring sales target monthly, quarterly and annually.
Partnering with Retail to provide data for buying.
Communicating Sales Target, sales plans, and sales results to Store Managers.
Planning, managing, and arranging store for the promotion by following promotion guideline.
Trade marketing: cooperating with Marcom to ensure brand identity at the point of sale, activation, promotion.
Analyzing sales and do the action plan and ensure the team is well communicated.
Coordinating, urging, monitoring the SMs by managing the store performance, sales KPIs and supporting Retail to have activities to drive sales, push sales to ensuring achieving the sales targets.

Customer Service Quality

Partnering with CRM to improve Customer Experience.
Maintaining close contacts with top- tier customers, co- operating with CRM Department to build the CRM program to serve the current customer and recruit new customer.
Ensuring quality of sales service according to standards of customer service quality after sales.

Team Training & Development

Following with all the staffs training/ coaching: product, store operation training and staff development, soft skills ...

Other tasks assigned by Line Manager

Yêu cầu công việc

Core Competencies

Integrity
Positive thinking
Self- motivated
Self- management
Creative
Self- Oriented

Skills

Good budgeting skills
Excellent organizational skills
Interpersonal Skills
Excellent interpersonal, communication and teamwork skills
Excellent presentation skill
Good problem solving and negotiation skills
Excellent prioritization skill and ability to coordinate a variety of work activities
Excellent word, excel, ppt... skills
Leadership, management skills
Attention to details

Knowledge & Qualification

Excellent experience in project management and working to deadlines in a fast paced environment
BA Degree in Economics or relevant field
An understanding of the value of brands and the ability to communicate brand values
At least 5 years’ experience of the retail environment and experience in new store openings and luxury brands
Experience in managing training, mentoring and supervising new team members

Quyền lợi

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-04-03 11:25:44

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OPENASIA GROUP

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Thông tin chung

Ngành nghề
Nhân viên kinh doanh
Cấp bậc
Nhân Viên
Kinh nghiệm yêu cầu
Trên 5 Năm
Trình độ yêu cầu
Đang cập nhật
Số lượng cần tuyển
Đang Cập Nhật
Hình thức làm việc
Nhân viên chính thức
Giới tính
Đang cập nhật
Hạn nộp hồ sơ
14/02/2024
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