JOB DESCRIPTION:
The job holder shall be responsible for IT support (Hardware & Software); IT system management and equipment management, details include but not limited to the below:
Propose, purchase and manage licenses, software, equipment and accessories.
Install operating systems & softwares, troubleshoot and resolve PCs, laptops, printers, IT devices related problems.
Daily follow up IT Helpdesk operation, administrate and maintain PCs, laptops, printers, fingerprint machine, cameras, other IT devices.
Ensure security through access controls, backup and firewalls.
Explain and support staff for technical problems in the company.
Build and develop documentation in compliance with company’s and ISO’s requirements (checklists, procedures, internal audits, training purposes,...), especially related to information security.
Manage networks servers and technology tools, set up accounts and workstations.
Support in preparation of company events like summer trip, year- end party, women’s day,...
JOB REQUIREMENTS:
Must have:
Be proficient in operating systems – Windows, macOS, iOS, Android
Good experience in Helpdesk support and IT system administration
Willing to travel for business trips.
Able to work independently
Minimum 2 years IT experience in PC/Laptop support and troubleshooting, server installation/administration and setting up/maintenance of network.
Understanding of network, VLAN, routers, switches, workstations (laptop and desktop)
Have basic knowledge on Windows Server Active Directory Network, DFS file server system, Database Administration (MySQL server, SQL Server), Mail, etc.
Nice to have:
Certification in IT Helpdesk Professional, MCSA, CCNA is preferred
Have strong verbal and written communication, customer service skills, and are able to multitask in a fast- paced work environment.
Bachelor degree or higher, majoring in IT engineering or related majors.
COMPENSATION & BENEFITS:
🎯Flexible working regime and health care:
01 hour paid leave per day for women having children under 12 months
Social insurance, health insurance, unemployment insurance and Bao Viet care insurance
Minimum 14 paid leaves per annum for all employees after probation
A flexitime allowance of 90- 180 minutes per month for employees
Flexible timekeeping (from 8:00- 9:00 to 17:30- 18:30)
01- day remote work per month
🎯Transparent and fair benefits:
Bonus Policy: Public holidays (2/9, 30/4, 1/5, 1/1,...); Personal Performances; Excellent Team; Performance bonus in Token of the project;..
Men’s Day, Women’s Day, Children’s Day, Mid- Autumn Festival and other benefits under the provisions of the company
13th- month salary
Work performance review 2 times/ year (in April and October)
Saturday & Sunday OFF, Overtime pay is 150%, 200%, 300% as per labor law;
🎯Dynamic environment and open culture:
Flat, open and sharing culture with friendly management team; outsourcing company with product mindset
Socialize with colleagues through monthly Happy Hour
Year- end party, sports day, yearly company trip and quarterly team building,...with a generous budget
Nice & modern working space with young, dynamic & friendly colleagues and free coffee, tea, drinks,...
Monthly allowance when joining clubs: Soccer, Swimming, Yoga, Music,...
🎯Strong learning culture:
Account to log in to our online learning system, which contains thousands of valuable lectures (LMS)
Working opportunities with technical gurus who built and operated world- class applications with millions of users.
Free training courses for technical and soft skills (presentation skills, communication skills, foreign language courses,...)
Participate in workshops, seminars, tech talk,... with sharing from experts inside and outside the company
