OVERVIEW OF POSITION:
The Surveillance Officer is responsible for monitoring live and recorded footage from surveillance systems to ensure security, regulatory compliance, and the protection of company assets. This role involves detecting suspicious activities, reporting security breaches, and supporting investigations. The Surveillance Officer plays a vital role in maintaining a safe and fair environment for guests and employees by closely observing all gaming and non- gaming activities.
KEY DUTIES AND RESPONSIBILITIES:
Duties may include but are not limited to:
Maintain strict confidentiality regarding surveillance operations, findings, and company policies.
Assist in reviewing recorded surveillance footage to support investigations into disputes, rule violations, or criminal activities.
Stay updated on new surveillance techniques, gaming compliance regulations, and security trends.
Identify and report any violations of gaming regulations, security breaches, or unusual behavior to the Surveillance Senior Officer.
Respond to emergency situations, such as unauthorized access, theft, fraud, or altercations.
Ensure compliance with company policies, gaming laws, and security protocols.
Maintain proper documentation of surveillance findings, including incident reports and daily activity logs.
Operate and troubleshoot surveillance equipment, ensuring all systems are functioning correctly.
Work closely with security personnel to provide real- time intelligence on potential threats.
Monitor live surveillance footage across all gaming and non- gaming areas to detect any irregular or suspicious activities.
KEY FUNCTIONS
Operate and monitor surveillance systems, ensuring optimal coverage and functionality.
Continuously observe gaming tables, cash handling areas, and entry/exit points to detect irregularities.
Surveillance Monitoring & Compliance
Provide real- time updates to security teams during incidents.
Incident Identification & Reporting
Emergency Response & Risk Mitigation
React quickly to security alerts and assist in responding to emergency situations.
Work closely with the Surveillance Senior Officer and security personnel to prevent and resolve security issues.
Contribute to risk assessments by identifying potential security vulnerabilities.
Report any technical issues or system malfunctions to the Surveillance Supervisor.
Identify rule violations and ensure adherence to security and gaming regulations.
Equipment Operation & Maintenance
Coordination with Security & Operations Teams
Provide detailed reports of surveillance findings to support investigations.
Detect and report suspicious behavior, fraud, or security threats in a timely manner.
