Support Executive ( Remote )

Responding to inquiries via live chat and calls
Owning your customer’s enquiry from initial live chat to diagnosing the customer’s problem and updating the customer throughout.
Collaborating with product teams to pinpoint issues and providing insightful opinions on potential solutions based on diverse customer feedback.
Developing an in- depth understanding of AppHub’s core app functionalities and capabilities to become a knowledge resource.

You are motivated and driven. You’re going to take ownership of your time with and truly make a difference.
You think on your feet. You like learning new things and you can learn quickly. When things change, you know how to roll with it.
You pay attention to the details. You stay focused and nothing is overlooked.
You like helping people. You get a kick out of getting people to those aha! Moments- (and there&039;s a lot of those).
You enjoy solving problems. You love taking on challenges. You don’t get flustered easily. If you don’t know the answer, you’ll keep going until you find it.

Health and Wellness Benefits: Bao Viet Premium Health Care Insurance after 3 months, annual check- up.
Performance- based Year- End Bonus: Recognizing and rewarding your individual contributions.
Wellness Allowance: Support for classes promoting physical and mental health.
MacBook Provided: After successful probation.
Collaborative Events: Offline meet- ups, monthly gatherings, year- end party, and company trips.
International Exposure: Enhance expertise and English communication skills.
Time Off: 20 days/year, in addition to Vietnam holidays.
100% Remote Culture: Work from anywhere that brings you happiness.
Supportive Team: Work with talented and friendly team members.
Continuous Learning: Technical and general workshops, online resources and course reimbursements.

Cập nhật gần nhất lúc: 2024-01-31 08:55:29