Supervisor – Quality Assurance & Training - Dự án Bia

Ensuring that internal policies, procedures, and compliance regulations are being followed
Responsible for managing team of QAs
Data analysis and making designated reports/decks
Reduce learning curve and help enhance product/process knowledge of new joiners.
Participating in internal & external calibrations
Ensuring that internal policies, procedures, and compliance regulations are being followed
Making recommendations and driving improvement
Communication to heighten awareness and focus on importance of positive customer experience
Client & stakeholder management

Interact and streamline channels of communications with other Functions and Clients
Graduated from College or above.
Design and develop Quality framework
Ensure that Process quality and training are delivered effectively in the stipulated timeline.
Ensure uniform quality of training being delivered by all training teams in line with client requirement
Evaluate effectiveness of T & D interventions
At least 1 year experience in QA for Call Center
Evaluate process quality and take corrective actions which should be tangible

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-09-19 12:50:02