Supervisor

Manage Pre- Due Team’s (60%):
• Key responsibilities and duties include, but are not limited to duties as set forth as below:
• Schedule Team meeting periodically to be aware of all internal activities and issues to advise proper solutions on time.
₋ Propose achievable target for team/ individual staffs to meet SVFC expectations on monthly basis.
₋ Ensure team/ individual staffs reach Pre- due monthly target
• Build up friendly and enjoyable working environment with willing- to- do spirit.
₋ Ensure daily performance are run as given working plan
₋ Consecutively follow team performance to propose and implement actions timely and effectively.
• Review and control valid complaint cases raised by other departments regarding Predue staffs.
₋ Ensure team interaction with customers complying with calling scripts, calling processes, and SVFC’s regulations.
• Assist BRM Department Head to build up strategy for Predue to improve their performance and company bounce rate.
• In charge of all Predue reports to make sure everything is on track and suggest respective action plans.
Training & Support (30%):
• Recruit, train, coach and build up development plan for Predue staffs.
• Review and modify all Predue processes such as hiring process, training material, training plan, working plan, working process, and ensure they are frequently updated.
Others (10%):
• Perform excellent administrative tasks: team’s equipment management, document management, and maintaining a clean environment for all team.
• Other tasks are assigned by BRM Department Head and/or Operations Division Head

Qualification
• University graduated is preferable. Probably in Economics, Finance or Banking
Work Experience
• At least 3 years of work experience as Supervisor, Team Leader Collection, Call Center, Customer Service is preferable
Knowledge
• Efficiency process improvement
• Retail banking and consumer finance
• Vietnameses- English_ Intermediate
• Performance management
• Driven target achievement & Target and scheme proposal
• Customers&039; repayment behavior
Skills
• Team management skill (Relationship building;) Agility and adaptability; Employee motivation; …)
• Problem solving, conflict management.
• Pressure management.
• Coaching, training, mentoring, interview skill
• Reporting, data analysis
• Oriented customer mindset
• System knowledge
• Carefulness, perseverance, motivation and self- motivation
• Good at Computer literature (MS Word, Excel, Power Point...) skill, careful, detail oriented

+ Participation in professional development training courses
+ Annual leave, annual company trip
+ 100% salary during probation
+ Competitive salary and Attractive bonus
+ Professional working environment
+ Social insurance, health insurance, unemployment insurance, health care insurance

Cập nhật gần nhất lúc: 2026-03-14 13:40:02