Student Success Officer - Asia (Academic)

Responsibilities
Customer & Student Support

Have 1- 1 sessions with students by request or by seeing a requirement for support, ensuring that a summary of the session is documented on the Personal Wellbeing Plan (PWP) system.
Re- directing phone calls or taking and passing on accurate messages for specific staff responsible for students&039; queries.
Work with teachers to update the escalation cases and keep in contact with parents/ customers to provide information in a timely manner.
Communicate with parents/customers on a regular basis to ensure they are informed of any student issues.
Update PWP with student notes with any escalations to parents/customers or from information provided by the parents/customers.
Distribute the end- of- term reports and half- term reports.
Authorized students who cannot attend lessons and inform teachers accordingly.
Hold induction sessions for new students.
Ensure all phone calls/ text messages are answered promptly and professionally.
Support a group of Asian students (around 25 – 40 students) regarding attendance, assignments, engagement, and communication in class.

Academic

Monitor the Cambridge exam process at Nisai Global School (registration, exam fees, contact candidates, support on- site, etc.)
Support students regarding the exam choices, process, and further requirements
Contact the Exam center with any relevant requirements
Issuing Confirmation of Student, Transcript for students per request
Support the Academic Coordinator in researching & updating the information about the Cambridge Exam (IGCSE; AS/ A Levels), doing the academic training for internal staff, and monitoring the school&039;s scholarship programs
Responsible for the scholarship student groups in organizing and managing the program&039;s progress.

Duties & Compliance

Escalate any safeguarding issues in a timely and confidential manner.
Carry out any other tasks given to ensure that high standards are maintained.
Ensure all communications are Data Protection compliant.
Providing support to other colleagues to ensure that all priorities are met.
Ensure maximum knowledge of subjects and course specifications.
Be aware of, and comply with, policies and procedures relating to child protection, health and safety, confidentiality, and data protection, reporting all concerns to an appropriate person.
Work shift once a week from 11am – 1pm & 3pm- 8pm, to support and update students&039; requests promptly (work from home with personal devices)
Ensure all company policies and procedures are adhered to.
Ensure that all company assets are protected.
Update and share positive feedback and case studies with the Marketing team, and other relevant departments.

Requirements
Academic qualification

English IELTS 6.5 or higher (preferred).
Bachelor’s degree in English, Education, Business or a relevant field.

Related experience

Prefer and have advantage if you have knowledge about oversea study consulting in US, UK, Canada or New Zealand (around 01 year of experience).
Prefer and have advantage if you have knowledge of Cambridge/Pearson IGCSE, AS/A Levels.
01- year proven experience in a similar position with a background from a customer services, academic support.

Skills & abilities

Ability to organize data files in an organized and scientific way.
Communication skills with customers (parents, students, partners, etc.).
Computer literacy in MS office applications (Word, Excel, Power Point, Outlook).
Ability to develop productive relationships with other teams around the network.
Can- do attitude.
Ability to handle situations and problem- solving.
Excellent written and verbal communication skills in both Vietnamese and English.
Able to work under tight deadlines and multi- task effectively.

Benefits

Annual heath check.
13th- month salary.
Gross Salary: 10.000.000- 12.000.000 (agreement according to capacity).
I, 12 days leave per year, paid sick leaves.
Holiday bonus.
Various activities for employees (Happy Hour, Training and Sharing, Year- end party,...).

Working environment

Young, enthusiastic, but responsible staff.
Fast- paced and multinational working environment.
Supportive and professional colleagues.

Cập nhật gần nhất lúc: 2026-07-07 16:55:02