Student Care Officer Part-time

JOB DESCRIPTION:
Customer Service (parents and students premium experience)

Follow strictly potential parents/students’ welcoming procedure
Monitor students’ attendance and safely pick- up by parents.
Interact with Programming Tutors and Teachers on a daily basis to ensure student’s smooth learning experience in both offline and online classrooms.
Assist Full- time Service staff to deliver excellent customer service journeys for parents and students, from the start to the point of re- enrollment.
To be trained and support parent touchpoint appointments (parent session, graduation) only when assigned by Line Manager on special occasions.
Demonstrate professional, proactive and supportive manner with Parents through face to face, service hotline phone calls and email interaction with guidance from Line Manager and Senior Service staff.
Deliver the welcoming, warm atmosphere and maintain a positive demeanor for everyone entering the campus.

Campus Operations & Admin

Ensure campus opening and closing checklist are followed strictly
Enhance fun, safe learning environment, high quality classroom experience for all students
Support campus event and service related tasks based on assigned task from Line Manager
Support Full- Time staff to maintain and keep track of campus’s facilities, inventory, procurement procedures on a daily basis.
Daily reinforcement for campus’ looks and feels
Align and take assigned actions from Line Manager on students’ catching- up booking

BENEFITS

Team building activities, birthday party
Learn how to code for beginners
Professional, young, friendly, and supportive working environment
Professional development, training and coaching opportunities

Cập nhật gần nhất lúc: 2024-04-26 05:05:28