Student Care Officer Part-Time

Customer Service (parents and students premium experience)

Follow strictly potential parents&039; or students&039; welcoming procedure
Monitor students’ attendance and safely pick- up by parents.
Demonstrate professional, proactive, and supportive manner with Parents through face to face, service hotline phone calls and email interaction with guidance from Line Manager and Senior Service staff.
Assist Full- time Service staff to deliver excellent customer service journeys for parents and students, from the start to the point of re- enrollment.
Deliver the welcoming, warm atmosphere and maintain a positive demeanor for everyone entering the campus.
To be trained and support parent touchpoint appointments (parent session, graduation) only when assigned by Line Manager on special occasions.
Interact with Programming Tutors and Teachers on a daily basis to ensure student’s smooth learning experience in both offline and online classrooms.

Campus Operations & Admin:

Daily reinforcement for campus’ looks and feels
Align and take assigned actions from Line Manager on students’ catching- up booking
Ensure campus opening and closing checklist are followed strictly
Support campus event and service related tasks based on assigned task from Line Manager
Enhance fun, safe learning environment, high quality classroom experience for all students
Support Full- Time staff to maintain and keep track of campus’s facilities, inventory, procurement procedures on a daily basis.

Fresh graduate, driven and open to explore, seeks dynamic working experience in education, customer service, or technology.
Written and Verbal English proficiency (no certification required; CV must be in English)
Passionate about making a positive impact on children&039;s learning success.
Open- minded to new development opportunities
An excellent team player with positive energy
Location: 228 Nguyen Van Huong, Thao Dien, Thu Duc City, HCMC

Learn how to code
Salary: 50,000 VND/hour (gross)
Professional, young, friendly, and supportive working environment
Professional development, training and coaching opportunities

Cập nhật gần nhất lúc: 2024-01-30 12:20:46