JOB DESCRIPTION
Customer Service (parents and students premium experience)
Coordinate with admission and academic departments to ensure a positive outcomes and contribute to campus renewals and referrals
Identify trial opportunities from current parents through effective monthly progress updates for potential renewals or potentials new students (referrals)
Deliver the welcoming, warm atmosphere and maintain a positive demeanor for everyone entering the campus.
Interact with Programming Tutors and Teachers on a daily basis to ensure student’s learning progress at campus and notify parents when there are concerns.
Conduct parent touchpoint appointments (parent session, progress updates, graduation).
Effectively collaborate with other departments to ensure parents & students receive timely support.
Follow strictly potential parents/students’ welcoming procedure
Ensure parent & student are well supported from the beginning until the end of the course by foreseeing parent concerns, problem solving issues, handling complaints within campus.
Build a sustainable relationship with Parents through the regular face to face, phone call and email.
Do monthly student&039;s progress update phone calls with parents.
Campus Operations & Admin
Align and take assigned actions with Service Manager to ensure scheduling efficiency within campus
Ensure systems data compliance within campus.
Ensure students are safely picked up on a daily basis.
Ensure well plan event flow & student parent experience joining the event to maintain studying community
Daily reinforcement for campus’ looks and feels
Weekly report to Service Manager for inventory restocking and updates
Ensure campus’s facilities, inventory, procurement procedures are strictly followed on a daily basis.
Enhance fun, safe learning environment, high quality classroom experience for all students
BENEFITS
Team building activities, birthday party, 13th month salary
12 days of leave/year
Professional, young, friendly working environment
2- month probation with 100% salary
Professional development and training, coaching opportunities
Social insurance, health insurance and unemployment insurance according to the provisions of law
Learn how to code for beginners
Incentives bonus when campus achieves monthly targets
REQUIREMENTS
Highly organized, proactive problem solver and attentive to details
Passion for education, growth mindset and positive energy
Has experience in customer service (open for Fresh graduate)
Great interpersonal skills & customer service oriented
Written and Verbal English proficiency (no need for certification, CV must be in English)
