ABOUT US
The key to happiness is when you know what you are doing has a positive impact on those around you. This is a great opportunity for someone who wants to enhance customer service skills in a promising technology educational setting. Someone who loves developing positive relationships, networking and being a problem solver. Are you up for the challenge?
JOB DESCRIPTION
Customer Service (parents and students premium experience)
Effectively collaborate with other departments to ensure parents & students receive timely support.
Ensure parent & student are well supported from the beginning until the end of the course by foreseeing parent concerns, problem solving issues, handling complaints within campus.
Conduct parent touchpoint appointments (parent session, progress updates, graduation).
Deliver the welcoming, warm atmosphere and maintain a positive demeanor for everyone entering the campus.
Interact with Programming Tutors and Teachers on a daily basis to ensure student’s learning progress at campus and notify parents when there are concerns.
Follow strictly potential parents/students’ welcoming procedure
Identify trial opportunities from current parents through effective monthly progress updates for potential renewals or potentials new students (referrals)
Do monthly student&039;s progress update phone calls with parents.
Coordinate with admission and academic departments to ensure a positive outcomes and contribute to campus renewals and referrals
Build a sustainable relationship with Parents through the regular face to face, phone call and email.
Campus Operations & Admin
Daily reinforcement for campus’ looks and feels
Weekly report to Service Manager for inventory restocking and updates
Align and take assigned actions with Service Manager to ensure scheduling efficiency within campus
Ensure campus’s facilities, inventory, procurement procedures are strictly followed on a daily basis.
Enhance fun, safe learning environment, high quality classroom experience for all students
Ensure systems data compliance within campus.
Ensure well plan event flow & student parent experience joining the event to maintain studying community
Ensure students are safely picked up on a daily basis.
