Student Care Officer

Customer Service (parents and students premium experience)

Build a sustainable relationship with Parents through the regular face to face, phone call and email.
Conduct parent touchpoint appointments (parent session, progress updates, graduation).
Identify trial opportunities from current parents through effective monthly progress updates for potential renewals or potentials new students (referrals)
Interact with Programming Tutors and Teachers on a daily basis to ensure student’s learning progress at campus and notify parents when there are concerns.
Effectively collaborate with other departments to ensure parents & students receive timely support.
Ensure parent & student are well supported from the beginning until the end of the course by foreseeing parent concerns, problem solving issues, handling complaints within campus.
Coordinate with admission and academic departments to ensure a positive outcomes and contribute to campus renewals and referrals
Follow strictly potential parents/students’ welcoming procedure
Deliver the welcoming, warm atmosphere and maintain a positive demeanor for everyone entering the campus.
Do monthly student&039;s progress update phone calls with parents.

Campus Operations & Admin

Align and take assigned actions with Service Manager to ensure scheduling efficiency within campus
Ensure well plan event flow & student parent experience joining the event to maintain studying community
Ensure campus’s facilities, inventory, procurement procedures are strictly followed on a daily basis.
Daily reinforcement for campus’ looks and feels
Ensure systems data compliance within campus.
Ensure students are safely picked up on a daily basis.
Weekly report to Service Manager for inventory restocking and updates
Enhance fun, safe learning environment, high quality classroom experience for all students

Great interpersonal skills & customer service- oriented
Flexible work schedule including weekdays evenings and weekends
A proven track record in customer service roles
Excellent verbal and written English proficiency
Prior experience in Education is a plus

2- month probation with 100% salary
Incentives bonus when campus achieves monthly targets
Professional development and training, coaching opportunities
Professional, young, and friendly working environment
Attractive salary package
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Cập nhật gần nhất lúc: 2024-04-03 11:10:52