Store Manager (New Luxury Store)

Job overview:
Responsible for managing the daily operations of retail stores. Ensure proper staffing at all stores as well as train employees to enhance their job performance and retention.
Conduct inventory analysis to ensure optimal stock levels. And must also visit retail locations to evaluate the sales performance and level of customer satisfaction of each store.
Job Duties:
Operation:
- Check out the promotions at the time of application and persistently disseminate to employees.
- Proactive inventory management to increase sales.
- Inventory and control import and export of goods.
- Always fully aware of the inventory of all product lines and report ly to the Retail Operation Manager, predict product accumulation and shortages, and maintain as reasonable as possible.
- Responsible for the management and maintenance of the store&039;s assets.
- Responsible for timely reporting to the Retail manager to fix problems that do not affect sales activities.
- Manage the store performance to achieve target of sales and all KPIs related to sales.
- Control stock and order.
Sales Management:
- Cooperate with Retail Operation Manager to develop sales strategy based on market trends, sales goals and invemtory control.
- Optimize in- store sales by ensuring inventory is available, and regularly rearranging goods in the store.
- Support Retail Operation Manager to plan to grow sales in the store.
- Support Retail Operation Manager to develop an annual budget that keep track of all expected expenses and sales.
Customer Service
- Ensure that all sales teams fully understand the sales strategy and apply it.
- Ensure good after- sale services.
- Implement this strategy with a quality- oriented sales policy and customer service.
- Sales growth through suitable services for all customers.
- Ensure that all customers are served properly.
- Ensure that each member of the store provides an excellent service to each customer entering the store, consistent with the Brand&039;s customer service standards.
- Always be present and resolve internal problems at the store in case of a conflict.
Personnel Management
- Monitor and ensure the allocation of employee leave schedule according to the regulations of the Company.
- Train employees in sales skills, customer communication and other skills.
- Responsible for guiding and training new employees in accordance with the Company&039;s regulations and procedures.
- Track each employee&039;s performance.
- Create teamwork, discipline and mutual respect, as well as dedication and loyalty to the Company.
- Supervise and maintain high quality staff.
- Maintain an image of the store and the environment with the company that sets its standards of day- to- day operations.
- Train the sales team to develop the right sales skills.
- Ensure that the employees is properly trained on a regular basis to develop customer service, product knowledge and sales skills.
- Ensure all team members receive the right support to reach their best potential.
- Promote the sales team to serve all customers according to specified standards.
- Ensure product knowledge and theme of season & year and responsible for training staff to understand product knowledge.
Other task assinged by manager.

QUALIFICATIONS AND REQUIREMENTS
Knowledge, Skills & Abilities:
- Has a good appearance and English communication.
- Be able to work rotating shifts and overtime when required.
- Strong communicative and interpersonal skills.
- Has a good sales and customer service skills.
- Proactive in- store planning skills.
- Being able to work under pressure
Education & Experience:
- Bachelor’s degree in Business Administration or relevant field preferred.
- Male/ Female, under 35 years old.
- At least 7 years’ experience in retails system with same position.
- At least 2 years in luxury background.
- Good experience of overseas customers handling.

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-08-23 10:30:02