Spa Receptionist/ Lễ tân Spa

• Meets required attendance and grooming standards.
• Inform guest of the benefits of the different kinds of treatment and products
• Knows how to handle guest complaints and reports to the manager.
• Capable of handling other duties as assigned by supervisors/Manager.
• Make a daily cashier report at closing time.
• Promote retail sales to guest when massage or treatment finished.
• Strives for constant improvements and takes responsibilities for their own performance.
• Knows how to handle guest complaints.
• Understand how to make reservation, check in, walk in, cancellation and no show in computer system.
• Follows standards, policies and procedures.
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
• Explain the treatment details and products to the guests.
• Is open to new ideas and is willing to make changes in the job and routine as required.
• Is able to cope under pressure at busy times and responds positively to changes in the workplace.
• Prepare / set up reception area
• Perform any other duties which may be assigned by the management from time to time.
• Know how to set up schedule for therapist in the computer.
• Ensure each guest completes and signs a waiver and health liability form and any health issues are relate or device to therapist.
• Refrain from any unnecessary conversation whilst within Spa treatments areas.
• Builds and maintain relationships with internal and external customers.
• Works effectively with colleagues from different viewpoints, cultures and countries
• Answer all calls within 3 rings using the guest surname at appropriate time throughout conversation.
• Control retail stocks, replenish when needed and rearrange as per set up standards.
• Maintain the highest levels of personal, guest hygiene and cleanliness within the reception areas at all times.
• Check and report daily operating product or oil stock to supervisor for ordering.
• Produce guest bill and obtains guest signature.
• Great and welcome the guest.
• Ensures that work quality meets the standards required and completes tasks in a timely and thorough manner with minimum supervision.
• Ensure Spa operations are running smoothly (set up as per standard)
• Knowledgeable of preparing the guest bill.

1- 2 years&039; customer service experience, preferably in the hospitality field
Young and good- looking
Fluent communication in English
Good team work skills

Employee benefit card offering discounted rates in Accor Hotels worldwide.
Opportunity to grow within your property and across the world!
Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities
Develop your talent through learning programs by Academy Accor.

Cập nhật gần nhất lúc: 2026-07-08 09:25:02