Spa Receptionist

• Order spa stuff and stationary
• Process payments of spa services for guest
• Provide guidance to guest on the procedures at the spa
• Keep guest updated on promotions / discounts of spa services
• Finishing daily revenue report with Accounting department
• Keep register of long and existing guest for them to enjoy benefits of loyal guest
• Other task from Spa Manager
• Answer telephone calls and provide accurate information to guest
• Introduce spa services to guest and educate them on their uses and benefits
• Open and close the spa at the appropriate time
• Receive customer complaints and feedback and direct them to appropriate offices for resolution.
• Assist in getting guest feedback to improve service
• Arrange spa booking how to maximize spa revenue
• Arrange roster for spa team
• Keep the reception area clean and conducive for guest
• Ensure that the front desk is clean and organized for free movement

- Good human relations
- Excellent phone etiquette
- Competency of computers work, as well as MS office
- Good at English both speaking and writing
- strong organizational skills
- Excellent multitasking skills to successfully handle several assignments together
- Candidate have experience of spa in 4,5 star hotel/resort is 1 plus
- Learning attitude

Follow to the policy of Hotel & Accor

Cập nhật gần nhất lúc: 2025-10-18 12:30:03