Spa Manager

JOB OVERVIEW
Ensure international service standard is achieved
Manage the function of all Spa employees, facilities, costs,...
DUTIES AND RESPONSIBILITIES
* Management of Spa Operations and Budgets
- Maintains cleanliness of spa and related areas and equipment.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
- Manages supplies and equipment inventories within budget.
- Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
- Ensures all employees have the proper supplies, equipment and uniforms.
* Ensuring and Delivering Exceptional Customer Service
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Interacts with guests to obtain feedback on product quality and service levels.
- Handles guest problems and complaints.
- Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
Strives to improve service performance.
* Conducting Human Resources Activities
- Ensures employees understand expectations and parameters.
- Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
- Celebrates successes and publicly recognizes the contributions of team members.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard Operating Procedures (SOPs) and the Peer Review Process.
- Participates in an on- going employee recognition program.
- Reviews comment cards and guest satisfaction results with employees.
- Manage a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Observes service behaviors of employees and providing feedback to individuals.
- Participates in employee progressive discipline procedures.
- Supervises on- going training initiatives and conducting training when appropriate.
- Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
Report to: General Manager (expat)

* Work characteristics:
- Must be able to work independently with little supervision, as well as have the ability to consider, evaluate and make sound business decisions regarding question as problem solving.
- Must be familiar with all hotels procedures, regulations.
* Qualifications & Knowledge:
- Understanding of, and proficiency in equipment and fixtures used in the operation of a Spa
- At least High school diploma;
* Required Skills:
- Be able to train staff and make report
- Must be able to work in time deadlines with minimum supervision
- Excellent spoken & written English & Computer proficiency
- Has a good organizational and communicative skill
* Experience : At least 08 years working in senior position in Spa management.

- Others attractive benefits,....;
- Daily meals, Officer Check, privileges of using Hotel services,...;
- Health Care & Accident Insurance;
- Uniform Laundry by the Company;
- 18 days of annual leave;
- Competitive salary package;
- Working with expat environment;

Cập nhật gần nhất lúc: 2025-10-21 08:30:03