Solution Implementation Specialist

 Responsible to implement (install, configure, troubleshoot, support) complex/custom solutions as
Role and Responsibilities: Business Process and Operational Excellence
 Solutions documentation completed in full, with formal testing, sign- off and handover capability
 Participates in technical discovery, kick- off meetings with customers
project and leading them to success
industry standard tools and methodologies
 Manages risk during implementation and on- going operations
enabled
 Takes a solution products responsibility (maybe cross- functional, cross- organization, cross- service,
involving 3rd parties) to takeover solution delivery to the customer
 Adhere to standard FujiFilm Business Innovation transition and project management by utilizing
 Manages and deploy POC to customer, responsible for managing quality, delivery time, cost of
within the problem management system
 Responsible to resolve and/or to propose acceptable solutions for technical issues faced during
problems
 Drives strategies to minimize calls and improve response time, resolution time of software
part of the Professional Services processes
 Delivers technical support to contracted customers and tracks time utilization/ problem resolution
delivery of services
 Assists in the development of the solution
 Performs other duties as assigned
 Provides rollover support to end users, when the Help Desk is not available, or issue escalation is
required

pertains to: document capture, storage, retrieval, electronic workflow, and data and systems
 Acquires and maintains current technical knowledge of relevant product/service offerings as it
Product and Technical Knowledge
integration...
 Proactive communication of relevant technical information in relation to FBVN applications, third
SDLC (Software Development Life Cycle)
to the receiver’s level of understanding
 Knowledge of integrations into ERP, HR and other applicable systems, good understand about on
 Manages changes to technology in both software solution and front- end products
 Knowledge sharing is effective by utilizing common language and a communication style tailored
party products, competitive solutions, and future trends to appropriate FBVN stakeholders
Solution Business Consultant and Solution Architect
 Provides “subject matter expertise” to key internal and external stakeholders, specifically the
 Continuously develop and maintain excellent skills within the business solutions domain in FBVN.
 Ability to engage internal and external customers quickly and professionally to deliver a superlative
 Strong customer management skills
 Manage and deliver projects on schedule, within budget and with a high level of customer
and ensure solutions are setup and available in a manner to reflect their strategies
 Strong communication skills – spoken, written
customer experience
 Create and maintain good working relationships with key solutions sales stakeholders within FBVN
satisfaction
 Good in English – spoken, listening, and written
 Strong analytical and problem- solving skills
 Strong leadership skills – drive, initiative; assertiveness
Position Knowledge and Capabilities
 A detailed technical and customer- relevant understanding of all provided solutions
 Knowledge of Database, especially MS SQL
 Experience in programing languages: Java, .Net is an advantage
 Knowledge of web service (IIS and Apache)
 Experience in working with solution installations and integrations, software pre/post- sales
platform is an advantage
 Knowledge of general computer network
 Min 5 years of experience in Enterprise IT environment
Professional Experience
 Experience in management, implement, configuration, support of DMS/ECM, ERP, HR, RPA
support… is preferred
Nice to Have Experience:
Utilizing strong scripting skills in well- known languages or similar scripting skills
Administration prefer LINUX/UX and/or Windows Server Certification)
Operating Systems included but not limited to (Installation, Basic Configuration and
Education/Academic Qualifications:
 Relevant technology certifications
 Bachelor’s degree in Computer Science, or a related field, or equivalent experience

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Cập nhật gần nhất lúc: 2024-04-03 11:16:02