Software Technician - French speaking

Software technician responsible for analysing, troubleshooting, and reporting all
requests submitted to the KIS maintenance service.
General tasks:
● Take charge of customer user requests, technical preparation and implementation of
solutions sold, training users in the use of software
● Take charge of diagnose and qualify requests and incidents according to their urgency
and priority
● Ensure customer satisfaction by providing high- quality support, while ensuring
traceability of actions carried out, and project monitoring.
● Create/update technical documentation, technical incident resolution processes and
user guides.
● Participate in company development projects.

Yêu cầu công việc

General skills :
● With knowledge of Windows environments
● BEP/CAP/Bac +2 or equivalent preferably in software solutions
● At least 2 years&039; experience in software application support (N2- N3)
● Your communication skills are fluent and clear, and you bring a positive and
reassuring approach to users/customers
● Your ability to analyze and synthesize is an asset in ensuring accurate and efficient
diagnosis in the resolution process
● You are able to make suggestions and are committed to providing high- quality
customer service in compliance with procedures
● Versatile and inquisitive, you have the adaptability and flexibility to deal with
unexpected situations, while knowing how to sound the alarm in an emergency
● Fluency in written and spoken French. English is a plus
Technical skills :
● Read and understand software logs
● OS : Windows/Linux
● Basickknowledge of Visual Studio
● PowerShell and Bash executing
● Tools : JIRA, Confluence
● Basic knowledge of C
● TeamViewer

Competitive salary & good remuneration
13th month salary
12 days fully paid annual leaves.
1 week holiday with allowance up to 300$ and fully paid salary.
Salary revised annually
Project bonus
Social, healthcare & unemployment insurance.
Flexible working hour, friendly & healthy working environment
No working overtime.
5 days a week.
Start at around 9:00 AM.
Team building every month.
Chance to improve your skill of .NET with cutting- the- edge technology; and learn about image processing, machine learning

Cập nhật gần nhất lúc: 2024-05-21 18:20:04