Service Training Staff (In Automotive Industry)

Job Descriptions
Summary of Job Description
The responsibilities include conducting Dealer Operation Standard (DOS) training for dealers, also providing training on the Dealer Management System (DMS) and Customer Relationship Management (CRM) systems. Another key responsibility is to follow up on Customer Satisfaction Index (CSI), Net Promoter Score (NPS), Dealer Revenue to monitor performance and drive continuous improvement.
Major Duties:
Conduct DOS Service (Basic) training to Dealers and follow up dealers’ implementation.
Analyze service data for related KPIs.
Conduct evaluations for DOS, technical issues at Dealers.
Monitor Dealers’ performance via CSI Survey, Mystery shopping
Conduct CRM training to Dealers and monitor Dealer&039;s status
Minor Duties:
Coordinate with other sections to handle customer complaints (CXI) related to Service procedure.
Support Dealer activity

Requirements
• Education: Bachelor’s Degree with major in Automotive Engineering
• Experience: Having at least 02 years of experience relating to Customer Service/Training/ Service Area Management in the automobile field
• Skills: Analysis & negotiation skills; Training Skills/ Presentation skills; Good communication skills; PC Skills (MS office, Power point, etc.); Fluent English communication, especially writing and reading
• Knowledge: Customer Service/Training/ Service Area Management in the automobile field

Benefits
• Annual performance & salary review
• Premium health care package
• Competitive salary
• Additional public holiday days- off
• Transportation & meal allowances
• Total annual bonus from 1.5- 6 months

Cập nhật gần nhất lúc: 2025-06-19 03:20:03