Service Center Attendant (Reception/Operator)

* SCOPE OF WORKS
Takes and distributes messages for guests; provides information on guest services and answers guest’sinquiries to response all guest’s requests at hotel.
Communicate via phone clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to putcallers at ease and obtains accurate, completeinformation. Answers incoming calls and directs themto guest rooms through the telephone console or tohotel personnel or departments.
* DUTIES AND RESPONSIBILITIES
- Keep records of incoming and outgoing calls
- Must be polite and courteous while answering the phone.
- Following telephone etiquette.
- Places outgoing calls.
- Answers incoming calls.
- To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
- Assists in reporting telephone equipment or service complaints and problems.
- Directs call to guest rooms, staff, or departments through the switchboard.
- Understand the telephone operator board
- Provides information about hotel services to guests.
- Update directory information on the front office software.
- Trains or assists with training new telephone operators in performance of job duties.
- Logs all wake- up call requests and performs wake[1]up call services.
- Perform any other duties as assigned by the Management;
- Understand the procedure to proceed when an emergency call is required.
- Receives guest messages and deliver the same to the guest.
* BENEFITS:
- Free annual check- up at VinMec International General Hospital
- Opportunities for training & career development at Hotels;
- Professional and classy working environment.
- Extremely competitive incomes & incentives;
- Fully paid insurance regimes: social insurance, health insurance, unemployment insurance, health insurance
- Provided with PVI Health Insurance package
- Have the opportunity to rotate job positions according to your wishes
- Accommodation support for Land/Remote staff
- Working time: 48 hours per week
- All devices and tools are supported and tools are protected during work
- Allowance for meals and accommodation: 3 million VND/month

* QUALIFICATIONS/ EXPERIENCE
- Outstanding verbal and written communications skills in English, additional foreign language is aplus;
- Level of Education: Bachelor (Foreign Language, Hospitality Management);
- Pro- active with a passion for luxury hospitality;
- Outstanding interpersonal, communication skills at all levels, socially articulate in a business sense;
- A minimum of 01- year experience in a similar role, preferably in the luxury and upscale settings;
* OTHER SKILL REQUIREMENTS
- Computer: Excel, Word, PowerPoint, Outlook
- Strong organizational skills with outstanding attention to detail.
- Skills: Negotiation, Problem Solving, Time Management, Customer Service;

Cập nhật gần nhất lúc: 2024-03-08 23:05:28