Service Assistant

Position Purpose:- Support all projects of the Service Department.- Respond proactively to customer needs and ensure high levels of customer satisfaction through excellent service.Job responsibilities:Order Management:- Process and follow up on all orders as required.- Update customers on production status and delivery schedules.- Prepare monthly and annual work reports.- Understand the full process of purchasing- selling- transferring- borrowing- returning spare parts.Customer Service:- Receive all inquiries from customers and cooperate with Service Department to take action.- Report troubleshooting cases to Service Center of mother company in Japan.- Handle requests from emails, Zalo groups, and MS Teams.- Maintain professionalism when handling complaints or dealing with customers.Document Creation & Control:- Prepare quotations, contracts, purchase orders, and other documents assigned by the Service Department.- Organize, maintain, and archive all project- related documents systematically.- Draft professional emails in English and Vietnamese.- Manage multi- source data and apply data management analysis in work.Accounts Payable Management:- Monitor accounts payable to ensure timely payments and discuss payment terms with supervisors.Stock Inventory:- Balance inventory levels and place monthly orders for parts.- Participate in stock control and management, and prepare monthly inventory reports.- Monitor critical spare parts and forecast needs.- Support reviewing inventory discrepancies.Others:​- Cooperate with Service department and related departments properly & timely with a focus on customer satisfaction.- Visit customers with the Service Department and provide translation support when needed.- Assist the Sales and Engineering Departments in preparing events and exhibitions.- Support engineers scheduling with customers who have service contracts or yearly calibration.- Perform other tasks as requested.

- Excellent organizational skills with the ability to manage multiple projects simultaneously.
- Willingness to work overtime when required.
- Proficient in either English. Japanese is a plus.
- From 23 to 30 years old.
- Prefer candidates with basic knowledge of industrial food machinery, ability to read and understand a little about technical documents, strong deadline management, ability to work independently or in teams, and interest in applying AI technology in work processes.
- Good computer skills, including MS Word, Excel, and PowerPoint.
- Proficient in data management skills on Excel or other tools.
- Have experience working with detail- oriented office work.
- Bachelor’s degree in Economics, Business Administration, Commerce, or related fields.
- CV must be in English and include expected salary.
- At least 1 year working in the same position.
- Good business manners and a strong work ethic.

- Up to 14 paid leave days.
- Annual health check- up and health insurance packages.
- Annual salary review, bonus reviews twice a year.
- Company trip, team building & other company events.
- Working time: Monday to Friday.
- Professional and international working environment.
- Soft skills and professional development training.
- Long- term rewards for more than 5 years of employment.
- Special event benefits: marriage, birth, gifts on Lunar New Year & Women&039;s Day, etc.
- Attractive and competitive salary range (basic salary & allowances).
- Full benefits & SHUI in accordance with Labor Code.

Cập nhật gần nhất lúc: 2025-11-30 01:05:02