Senior Store Manager

Store Performance & Sales Management

Address and resolve any sales/transaction flow issues
Align with Finance/Product teams to ensure smooth sales processes
Responsible for cross- selling and up- selling initiatives

Customer Service

Monitor and improve store team performance in customer service
Coordinate with Training/related teams to implement customer service excellence (CSE) standards

Stock Inventory and Asset Management

Coordinate with WH/SnD/HRGA for stock and asset management, including regular cycle counts
Ensure proper storage, safety, and organization of stock and assets

Visual Merchandising (VM) & Marketing

Implement VM plans and ensure campaign displays are accurate and aligned with VM briefs.

Loss Prevention and Maintenance

Collaborate with LP team to implement loss prevention measures
Ensure all security and maintenance guidelines are followed

Training and Development

Coordinate with L&D/HR to develop store team training and development plans
Monitor training progress and ensure adherence to development flows

Administration (Reporting)

Ensure accurate and timely reporting on sales, inventory, and store activities
Manage daily administrative tasks, including opening and closing checklists, sales reports, cash deposits, and petty cash

Educational Background: Bachelor’s degree in any field. A major in Business- related field is a plus.
+4 years of retail experience, with at least 3 years in a supervisory/ managerial role
Proficiency in English communication is required
Strong task management and problem- solving abilities
Strong administrative and reporting capacities
Strong leadership, communication, customer service skills
Proficient in POS system, inventory control, and sales management
Skilled in team coaching and performance improvement

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Cập nhật gần nhất lúc: 2025-10-20 16:55:02